September 3, 2008 · 3 Comments
Take the 5 Day Trial Today and learn all about our membership options. Learn more about this Call Center VIP membership site now. Powered by Max Banner Ads …CallCenterCafe.com As Their Primary Resource! Find the answers to your efficiency questions, learn Best Practices for providing World Class Service and network with Call Center Professionals to strengthen your Call Center Knowledge. If you would like to have access to valuable Call Center tools, Best Practices and life changing information, then this... [Read the full story]
December 31, 2008 · Leave a Comment
Advertising on CallCenterCafe.com CallCenterCafe.com is an optimized site. Last month the site had over 50,000 page views with just over 14,000 unique visitors. That is one month alone! Call Center Cafe is now has a ranking of 4. What that means to you is … Thousands of people visit our site each month. We spend advertising dollars and promote with other internet sites as well as industry publications including Call Center Magazine. Let our optimization and promotion work for you. We offer two methods... [Read the full story]
December 29, 2008 · Leave a Comment
As a call center manager; have you ever been asked to draft a Statement of Work for a new client? Here is an article to use In case you are ever called upon to do so. A Statement of Work (SOW) is a companion document to the services agreement that consists of a narrative description of the products or services to be supplied. A statement of work is a necessity as it refines the understanding between the parties as to what must be delivered and the terms and conditions to be applied. A Statement of Work is in effect a... [Read the full story]
March 8, 2008 · Leave a Comment
If you're thinking about joining Call Center Cafe', you're probably wondering what information and tools you'll have access to? Although Call Center Cafe's free version offers great articles, ideas and best practices, the paid membership ($9.95 per month) offers so much more. That is why we've dedicated this page to completely walking you through the call center tools that you'll have at your finger tips. Below you'll find detail regarding what is currently offered but I want... [Read the full story]
January 6, 2009 · Leave a Comment
The global nature of products & services and the rise in purchasing power of developing countries have increased the customer base of an ordinary business. Imagine a scenario. A prospect or customer calls up a business to ask for clarification or information but is unable to communicate due to differences in language. This peeves the customer as he feels unimportant and his problems are resolved. He leaves your business or worse moves to your rival business How do smart businesses tackle such problems? Simple. They... [Read the full story]
August 25, 2008 · Leave a Comment
Call Center Membership Options That Fit Everybody's Needs! You asked for it and we delivered…. Just recently our team completed something exciting. We completely re-confirgured our membership site service that has made sign-up and management of your membership so much easier. More importantly, we included sign-up options that will fit your needs. If you want to know what I'm talking abut then simply check out how easy it is! View Membership Options Here's what I'm talking about… We... [Read the full story]
May 21, 2008 · 1 Comment
Were you aware that you can advertise on Call Center Café? We have multiple options available; all designed to help you reach your targeted audience: The Call Center Community. By advertising with Call Center Café you can capitalize on our high traffic from the dedicated Call Center Community. Our Optimized* site is ranked by Google with a PageRank of PR6** Advertise with us and use our site traffic to your advantage! By advertising with Call Center Café you reach the dedicated target... [Read the full story]
"Do what you do best, outsource and delegate the rest." Running a business can be such a rewarding experience- but it can be extremely demanding, as well. Let's... [Read more]
We know that call center managers spend a great deal of time each month in meetings. Here are a few suggestions to help make the time more productive. Energy drinks dominate the... [Read more]
In a call center, good customer service should be a given. Here is an articcle by Hani Masgidi with his tips on achieving success in customer service. If... [Read more]
Tony Jacowski Contact centers have benefited so much by implementing Six Sigma that now it is impossible for them even to think that they can manage their... [Read more]
By Dave Powell Absenteeism is the biggest problems faced by those who would manage a telemarketing company. Telemarketing is a high pressure and time-sensitive... [Read more]
