Most Recent Call Center

Allconnect Employee Interview with Joe (Call Center Supervisor)
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Joe discusses the benefits, recognition and opportunities of working at Allconnect. Allconnect is the leading provider for connecting consumers with househol…

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Comcast customer who argued with call center employee sent bill with name …
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Cancelling cable is an unpleasant experience for most people, but one couple were horrified when they received the following month's bill addressed to 'A**hole Brown'. Lisa and Ricardo Brown wanted to cancel the cable on their Comcast account – which …

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inquiries on Call Center « Call Centre Helper Forum
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Hi,hope doing great! I wish to know of the different considerations and criteria to be considered before having an appo.

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3 Keys to Developing Frontline, Call Center Leaders
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Frontline, call center leaders are key players in the success of your overall business strategy.  In most centers, do you realize that they represent the largest community of leaders?  Furthermore,  their impact on customer satisfaction, team morale, and center goal achievement cannot be understated. Question: how do you develop

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The Call Center Show S02E05 – Color it Red
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Its another round of call center talk from the boys as they talked about the news surrounding the Philippine call center scene. HR Guys answers a question ab…

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Zappos CEO Tony Hsieh takes Uber 'surge' pay concept to call center
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E mployees at the Zappos call center in Las Vegas have joined another bold HR experiment led by chief executive officer Tony Hsieh who is testing out a new incentive: staff members who choose to work the busiest shifts, when customer wait times are …

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Is Your Contact Center Catering to Millennials? : Aspect Blogs
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So here's the critical question for businesses as the millennials' purchasing power rises: Is your company's contact center sophisticated enough to sufficiently cater to this generation? For example, does it boast omni-channel …

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Call Center Feeler at Convergys Insular
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North San Antonio emergency call center construction underway
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SAN ANTONIO – Construction is now underway on a new regional emergency operations call center in north San Antonio. Local leaders broke ground Wednesday on the new facility in the 1500 block of University Oaks. The Bexar County Sheriff's and Fire …

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