January 27, 2012

Employee Training – Planning

Employee Training – Planning

By Tony Jacowski

Planning provides direction to where things are going within a business. When you develop a plan, things are clear to all employees about how a project is going to be played out, how a meeting will be run, and the steps involved with everything in between.

Planning gives people a head's up. If there is no planning involved in a project then there is no direction. Employee training for new management needs to include planning as a class to teach the new leaders how to effectively plan and provide direction for their staff.

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Employee Training – Creating Star Players to Develop a Stronger Customer Base

Employee Training – Creating Star Players to Develop a Stronger Customer Base

By Tony Jacowski

Employee training is not as simple as picking up a book, suggesting someone read the contents, and report back to you. It is an interactive process between the employee, the training team and management as a whole. The first step in developing a plan that will work for your company is assessing your needs. The bigger picture must be looked at and the question asked…will this benefit us and how? Once the needs are determined, get your management team on board.

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Working to Improve Training Productivity

Working to Improve Training Productivity

By Sam Miller

It is a sad fact that not a lot of companies conduct necessary training programs for their employees. And for those few companies that actually do, their training productivity needs to be improved.

Usually, companies conduct some training sessions for their new employees to familiarize the latter with their corporate procedures, policies and culture. This may be done by an older employee who shows a new employee around an office or workplace. Some companies, particularly in highly competitive industries, conduct employee orientation that may take weeks and even months.

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Trends in Outsourcing

Trends in Outsourcing

By Ali Morakabi

Although outsourcing is not a newly introduced phenomenon it is as old as human kind itself and during this last decade or so it has become more of a mainstream method of employment and business.

Outsourcing traces back to different eras and periods of the business and industrial evolution, concerning different sectors. However historians agree that the latest and largest wave of outsourcing trend came with the revolution of IT technology and the need of manufacturing hi-tech items, including computers and electronic equipment.

One of the most crucial moments in the history and evolution of outsourcing services was the dot com boom and the significant increase of e-commerce possibilities. In present times there is practically nothing that cannot be outsourced, with BPO expanding in fields like IT and ITES outsourcing, security, monitoring, administration and even commerce.

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Outsourcing – The Benefits of Technology For Communication and Monitoring

Outsourcing – The Benefits of Technology For Communication and Monitoring

By Joel M. Dailey

Outsourcing for business has been a high-growth trend for the past two decades. One factor that has enabled the massive growth of outsourcing across different industries is the use of technology. Various technological advances are used to improve communication between the main company in the outsource teams overseas or elsewhere, and can also be used to electronically check the work done by outsource employees.

At the very least, outsourcing in the modern world utilizes technology to trade key data among teams in a manner which increases efficiency, and improves the productivity for both permanent and outsource workers. Here's some practical advice on making the maximum use of technology in your outsourcing operations.

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Innovative and Efficient Call Centers

Innovative and Efficient Call Centers

By Jack Morkel

Call centers are contacted by many small and large companies for the smooth functioning of their marketing functions. Call centers are always providing inbound and outbound services to their customers in a personalized manner.

A company and its customers are always different from other company and its customers. The BPOs draft the policies as per the customer requirement and their expectations. These policies are very customer-centric policies, drafted as per client needs only. The clients know their customers and want to satisfy their queries in a special way. The executives in inbound call center are trained to meet the particular queries in a very professional way to satisfy the customer properly.

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Inbound Customer Service – A Key to Successful Business

Inbound Customer Service – A Key to Successful Business

By Sandra Mary Jones

Today many companies outsource their inbound customer services to an offshore call center. Most of the business owners have a hard time to give up the responsibility to their own employees, let alone an outsider. Customers are lifeline of any business and most of the companies value their esteemed customers. Most of the large business houses outsource the non-core aspects of their business after much thought and extensive research.

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Evaluating Others is Not Just For Those Dreaded Performance Appraisals

Evaluating Others is Not Just For Those Dreaded Performance Appraisals

By Leanne Hoagland-Smith

Many organizations have a performance appraisal process in place to formally evaluate the results from the demonstrated behaviors specific to pre-determined and agreed to goals. However, this formal evaluation is just on aspect of the talent intelligence of evaluating others.

This is ability is truly about being able to make judgments or discernments. These decisions are based upon looking at a individual's:

  • Strengths
  • Weaknesses
  • Manner of thinking
  • Specific actions
  • Behavioral tendencies

Being able to evaluate extend beyond knowledge of the current role, responsibilities and expectations. This is far much about being able to observe without any predetermined thought or assumptions. Unfortunately, since the word judgeship is involved, this creates a negative impression.

Years ago, the author Kurt Vonnegut wrote a short story about the future entitled Harrison Bergeron. Within this story, discernment took on a very negative connotation. People would not allowed to evaluate others. This results in good looking people walking around with bags on their heads to smart people having electronic shocks implanted into their heads.

Today, in many cases, judgment is still considered a negative action or behavior. Yet we make discernments from the moment we awaken to when we return to those nice and comfy covers. These evaluative decisions may range from what clothes should be worn given the weather and schedule to what person to contact. Maybe this negative reaction to this talent is also due to years of negative conditioning as well as to experiences from all of those gotcha tests.

People who successfully demonstrate this talent intelligence can differentiate the essential components or factors of a person's job performance and then accurately forecast future performance specific to the same job or when a new task is assigned without bias or prejudice. This capacity relies on intuitive or gut decision making.

Those who are weak in this capacity may need more time to determine whether the performance was acceptable. They may also require additional support both in data and through mentoring or coaching.

The behaviors associated with this talent intelligence of evaluating others might be: [Read more...]

Leadership – For Better CSR

Leadership – For Better CSR

by Tim Pascoe

It's unusual to read something balanced and practical about CSR. Activists want business to carry the wrap for everything. Apologists limit it to immediate operating activities and what the law requires. True, the primary responsibility is to sell sound products that people want, employ and reward fairly and act honesty and responsibly. But, the authors of a recent HBR article offer an insightful approach to the boundary issue of what is and isn't a company's responsibility? They make this erstwhile no-man's land a fertile ground for corporate creative thinking and commercial good sense.

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Time Management – Management Training Tips

Time Management – Management Training Tips

By Ana Marie Fischman

Your employees or future employees are there to work. However, as a manager, during your management training, you will learn how to make sure that their time is being used and used well. The same goes for your time as well. So, what are some tips for you to ensure that this happens? Let us look at a few of the tips that many managers will give if they were giving the training.

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Call Center Training Institutes

Call Center Training Institutes

By Munis Raza

I would consider call center jobs to be a good option for those who want to earn a few quick bucks along with stability. Although working in a call center may be fun and can make you feel satisfied with your job profile, but working in this profession may require each individual, who is planning to join a call center, to satisfy certain requirements in order to survive in the job.

These requirements can be categorized into various titles including Outgoing and Energetic Personality, Phone Etiquette, Qualification, Good Memory and Listening, Ability to perform multiple tasks, etc. but there is nothing to get worried about all these requirements until there are institutes to provide you proper training in all these skills.

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