January 27, 2012

You are here: Home / 2010 / Archives for October 2010

The Future of Employee Engagement

October 31, 2010 By 1 Comment

The Future of Employee Engagement

By Karen Schmidt

The world of work is constantly evolving. What was common practice 10 years ago is now antiquated and what was once seen as ground breaking is now viewed as the minimum standard. The question that should be in the minds of all business leaders is "what's next?" You need to ensure you are keeping up with these changing norms or risk being left behind. In people management terms "being left behind" means being unable to attract and retain the best and brightest in your field.

[Read more...]

Filed Under: Call Center Motivation, Employee Retention Tagged With: , , , , , , , , ,

Call Center Outsourcing – Review This List of Ten Things to Consider Before You Hire a Service

October 31, 2010 By 2 Comments

 

Call Center Outsourcing – Review This List of Ten Things to Consider Before You Hire a Service

By Daljeet Sidhu

Outsourcing your incoming calls to a call center service is a very important business decision. The call center service staff will be the primary point of contact for majority your customers. The right service partner can significantly influence peoples' perception of your company, positively shape your brand and customer satisfaction.

[Read more...]

Filed Under: Call Center, Call Center Agents, Call Center Outsourcing Tagged With: , , , , , , , , ,

An Advanced Call Center Infrastructure Can Vastly Boost Your Business

October 31, 2010 By 1 Comment

An Advanced Call Center Infrastructure Can Vastly Boost Your Business

By Mia Cusack

Call centres have become a fixture in today's modern business world. Many companies rely on their advanced technology and infrastructure to offer fast customer service and technical support, or to take orders over the phone.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing, Call Center Performance Tagged With: , , , , , , , , ,

Call Centre Solutions – Can VoIP Boost Your ROI?

October 31, 2010 By 1 Comment

Call Centre Solutions – Can VoIP Boost Your ROI?

By Mia Cusack

It is no secret; call centers have been around for years. Without them, businesses large and small would probably not function as efficiently as they do. Having a call center saves time, improves customer service relations, and increases overall productivity.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing, Call Center Performance Tagged With: , , , , , , , , ,

How Not To Become A Customer Care Professional

October 30, 2010 By Leave a Comment

How Not To Become A Customer Care Professional

So many ways are opened for people to make money and stay on top. People learn to sing good music, act scripts in films, work as consultants and labourers, etc. People who take to writing books and others legitimate works are not left out. All these things are done simply to keep body and soul together, earn some cash or get to the place of one's dream.

[Read more...]

Filed Under: Call Center, Customer Service, Customer Service Training Tagged With: , , , , , , , , ,

What Are the Services Offered in an Inbound Call Center?

October 29, 2010 By 1 Comment

What Are the Services Offered in an Inbound Call Center?

By Mary D Cruz

An inbound call center is one that predominately handles incoming calls that are initiated by the customers. Inbound call center agents answer the calls in behalf of the client. They help businesses answer customer's queries or problems when the business representatives are not available.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

The Major Benefits of Outsourcing Contact Centres

October 29, 2010 By 1 Comment

The Major Benefits of Outsourcing Contact Centres

It is typically the case that businesses feel that outsourcing contact centres is purely a way to save money; however, there are a range of other benefits that add significant value to the services offered by outsourcing companies that make utilising external contact centres worthwhile.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Reasons Why Contact Centres Are Outsourced

October 28, 2010 By 1 Comment

Reasons Why Contact Centres Are Outsourced

By Horace Tait

Outsourcing is the process whereby a business will purchase a service from a third party instead of performing the same roles within the business. It is frequently used for contact centres for a number of different reasons, some of which are explored below.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Customer Service Call Center – An Outlook

October 27, 2010 By 1 Comment

Customer Service Call Center – An Outlook

By Scott Us

Customer service call center is a way to effectively solve the problems incurred by clients/customer with their products and or services. Any company – whether big or small – should have a customer service call center to generate and assist customers with customer support and efficient services. A lot of businesses are taking advantage of offshore outsourcing services – this way; they can focus on their core business and cut down on overheads.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Call Center – Do You Know the Top Five Benefits of Outsourcing?

October 27, 2010 By 1 Comment

Call Center – Do You Know the Top Five Benefits of Outsourcing?

By Daljeet Sidhu

In today's environment of cutthroat competition, customer expectations of support and service have reached new highs. Businesses without extraordinary customer support tend to lose favor with consumer, lag behind their competition or even face a survival crisis. Hence, the all-important customer support services can never be overlooked. Your company can set up an in-house call center or outsource such services.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

The Stress of Call Center Life and Its Solutions

October 26, 2010 By 1 Comment

The Stress of Call Center Life and Its Solutions

By Ella Greens

The hip and cool life of call centers attracts many but to pursuit this life of happiness and handsome salary, aspiring applicants forget the flip side of contact centre jobs which is full of stress because of looming targets and workload and frustration to struck balance between personal and professional lives. As a result- seeking resort to smoke and alcohol which anyways, is not recommended at all.

[Read more...]

Filed Under: Call Center, Call Center Agents Tagged With: , , , , , , , , ,

Employee Engagement – It Starts At The Start

October 26, 2010 By 1 Comment

Employee Engagement – It Starts At The Start

By Debbie Benami-Rahm

"It finally happened!"

The voice belonged to one of my career coaching clients, a normally fairly calm person. "It" turned out to be a level of courtesy and respect from a potential employer that simply amazed her. The process — from the initial phone screen to the post-offer follow-up, convinced her to join the company, who, in turn, promptly promised her all the support she needs to be successful.

[Read more...]

Filed Under: Call Center Performance, Human Resources, Recruitment and Hiring Tagged With: , , , , , , , , ,
« Older Posts