January 27, 2012

You are here: Home / 2011 / Archives for January 2011

Always Think From the Audience’s Perspective When You’re Preparing Your PowerPoint Presentation

January 14, 2011 By Leave a Comment

Always Think From the Audience's Perspective When You're Preparing Your PowerPoint Presentation
By Jaden J Jones

Have you ever been to a seminar or a talk where a group of talented speakers present their ideas, products and services but they have neglected their audience's impressions towards their dull PowerPoint (PPT) presentations? Despite the presentation gadgets that they use and how talented the presenters are, they would still fail to engage with their audience when they still displaying such worst looking PPT slides in front of their audience.

[Read more...]

Filed Under: Call Center Training Tagged With: , , , , , , , , ,

Call Center Outsourcing Services – Promoting and Ensuring Growth of a Business

January 13, 2011 By Leave a Comment

Call Center Outsourcing Services – Promoting and Ensuring Growth of a Business

In this back breaking market competition era, every segment of industry find comfort in the shelter of cost managed services of offshore outsourcing center. Outsourcing services provide impetus to the growth of the company by reducing the costs and increasing revenue. A BPO company helps you to explore new horizons of growths by taking the burden of time consuming work practices and workload off your shoulders.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Value of Non-Voice Services at Call Centers

January 13, 2011 By Leave a Comment

Value of Non-Voice Services at Call Centers
By  John D Deniyal

In today's times, many of the businesses borrow the help of BPO vendors to earn a competitive edge and also for the alteration of the heightened cost of In-house services. Choosing outsourcing would offer you to gain benefit of the services that these professional call center agents are offering to us or to any business firms. The agents at the call center strive hard to provide the best quality services to the customers, allowing them to share a breath of relaxation.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , ,

How Valuable Are Call Center Agents?

January 12, 2011 By Leave a Comment

How Valuable Are Call Center Agents?
By Morris Jane

In this technological era, when it has become an immense need of every company to be into the Call Center sector, there can be seen the need of the customers also to have before them an agent to provide them the information that they are seeking and also to solve their queries.

[Read more...]

Filed Under: Call Center, Call Center Agents, Call Center Outsourcing Tagged With: , , , , , , , , ,

Is a Call Center the Right Choice for Your Customer Service?

January 11, 2011 By 1 Comment

Is a Call Center the Right Choice for Your Customer Service?
By Mark Leidlein

So how do you know when a third party call center is the right option for your business' customer service? Many companies use third party call centers as a cost effective method for their customer service requirements. With properly designed knowledge based systems, training, and communication tools such as email and online chat, third party centers can provide a seamless service function without the need to maintain an internal service department or can help you support seasonal fluctuations.

[Read more...]

Filed Under: Call Center Outsourcing, Customer Service Tagged With: , , , , , , , , ,

Free From Hoarseness

January 11, 2011 By Leave a Comment

Free From Hoarseness

By Cynthia Zhai

Some of my clients talk very softly and they told me it's because they don't want to use their voice too much, with the concern of damaging their throat and experiencing hoarseness.

Do you have the same concern?

[Read more...]

Filed Under: Call Center Training Tagged With: , , , , , , , , ,

Important Soft Skills Training Every Employee Needs

January 11, 2011 By 1 Comment

Important Soft Skills Training Every Employee Needs

By Kate Bryan

Do you think your employees have the right soft skills to help them do their job? Because while technical skills are important in any industry, it is still the way they communicate and interact with other people that would truly matter in the end. Therefore, you should get some soft skills training for them the soonest possible time.

[Read more...]

Filed Under: Call Center Motivation, Call Center Training, Customer Service Training Tagged With: , , , , , , , , ,

Customer Service In A Down Economy

January 10, 2011 By Leave a Comment

Customer Service In A Down Economy

By Thomas Stables

Hiring the right employees to interact with your clients and customers is every company's first step towards excellence. It is the fundamental HR solution for every company.

The downward spiral of the world economy over the past several years has brought attention to a critically important facet of any business, especially those in the US – customer service.

[Read more...]

Filed Under: Customer Service, Customer Service Training Tagged With: , , , , , , , , ,

The No Nonsense Guide to Employee Turnover

January 10, 2011 By 1 Comment

The No Nonsense Guide to Employee Turnover

By Scott Woodhead

The background

In the UK turnover levels vary considerably from industry to industry. The highest levels of turnover (20.4%) are found in private sector organisations. Successive Chartered Institute of Personnel and Development (CIPD) surveys of labour turnover show that the highest levels are typically found in retailing, hotels, catering and leisure call centres and among other lower paid private sector services groups. The public sector has an average turnover rate of 13.5%.

[Read more...]

Filed Under: Employee Retention, Managing Attrition Tagged With: , , , , , , , , ,

Tips for Outsourcing Inbound Customer Support

January 10, 2011 By Leave a Comment

Tips for Outsourcing Inbound Customer Support
By Barbara Mori

Managing the customer support department require special attention, this fact often lead to diversion of attention from the important productive operations of the core business process. Inbound customer service is not just answering the simple enquiries of the customers. Some of the inbound service includes technical support service, inquiry handling, order taking services, phone answering service, medical answering services and other important services.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing, Customer Service Tagged With: , , , , , , , , ,

Brainstorming 101

January 9, 2011 By 1 Comment

Brainstorming 101

By Fran Williams

When faced with a problem, consider a brainstorming session to find a solution.

Dealing with concerns in a neutral environment provides a non-confrontational way for those participating to be more willing to exchange ideas on how to eliminate and/or resolve the issues at hand.

[Read more...]

Filed Under: Call Center Performance Tagged With: , , , , , , , , ,

To Terminate or Motivate?

January 9, 2011 By 1 Comment

To Terminate or Motivate?
By Jill Pappenheimer

You come in to your office each day to an employee who lacks motivation and does the minimal amount of work to "get by". He or she may leave early or come in late, all too often. Maybe they spend too much time surfing the web. You may have avoided terminating this person because you don't want to expose yourself to the "risks" of termination or deal with the time it takes to replace him/her, all valid thoughts to consider.

[Read more...]

Filed Under: Human Resources, Recruitment and Hiring Tagged With: , , , , , , , , ,
« Older Posts
Newer Posts »