Call Center Industry News and Tips
The Role of Call Centers in B2B Marketing Strategy
Have you ever designed a great marketing strategy and been frustrated to find that the company you designed it for did a poor job of responding to the telephone leads it generated? Worse yet, did they fail to properly track the leads that would have shown just how successful your marketing efforts actually were?
International Team Building
By Alan Hunt
As a business, the organisation that employs me has many international partners and associates. The distinction between the two is that partners are able to run our activities themselves whereas associates need our assistance (and usually also equipment) to host a session. In those areas of the world in which we do not have either kind of representation, we run our activities directly when asked.
[Read more...]
Evaluating New Call Center Solutions
By Christine M Harrell
There are a number of new technologies being marketed to contact centers. Before jumping on the "shiny new product" bandwagon, it's important to decide if a particular new solution will actually benefit your call center. As an example, let's evaluate electronic wallboards in terms of the three key areas of a call center.
Expediency and Excellence of Call Center Outsourcing
By Ella Greens
There have been a lot of things heard and spoken about the expediency and the shine-out performance of the call centers. A call center is defined as a mode between the company and the consumers to enhance and boost up the business. To reach up to an optimum decision, it is very important to know the substantial characteristics of a call center.
Effective Customer Service Support: The Seven Commandments
By Dobe Campbell
It is every customer's unalienable right to ask, not beg, a company for a support relative to the product and/or service bought. It is every firm's duty to make their customers happy by providing appropriate and satisfactory services. This obligation is not only aimed to achieve high customer retention rates but to make a strong statement that customers' value is priceless, worth more than what they paid.
Call Center Budget Cuts
By Ivana Lewis
The budget of a call center is often cut down because of additional expenditures that the project may have encountered on the way. Call centers have to work out their expenditures according to the money designated for a campaign. Because of rising inflation, the cost of production in outsourcing call centers shoots up.
How to Manage Your Call Center Using the PEST Analysis?
By Hani Masgidi
PEST analysis means strictly the Political, Economics, Social, and Technical analysis, which can be applied perfectly at any time. The following paragraphs will explain this analysis.
Political Issue
During the operation of managing your Call Center, you can apply the political issue in most of your unique programs.
Training Call Center Agents
The task of training the agents is not easy but covering the following topics for modules will serve as a guide:
First of all, all call-center processes and metrics need to be aligned with the company's business goals. It is the trainer's task to ensure that the trainees understand these goals well and how all procedures apply to such goals.
The Value of a Web Call Center
By Laurie Leonard
I am always surprised at the number of companies who are completely unprepared for the telephone traffic that a new website, a new product or service launch on their site or a new online marketing program will generate.
Unfortunately, no matter how good your website is, it will never be as "self-service" as you would like it to be for a number of reasons.
By Laurie Leonard
Call centers are all about human interaction. If call center quality is important to you, bear in mind that a potential outsourcer's performance is only going to be as good as the level of communication they have with you.
Call Center Management Strategies
By Hazel Rabor
Recruiting people who have both skill and motivation is important. Often times, what shines more are the skills an applicant has and more often than not, the motivation factor is neglected. This is rather sad because finding a person who values his work means he will have dedication and commitment in performing his duties. Furthermore, skills can be acquired while motivation is inherent.
Call Center Careers
By Michael S S
One of the important things to consider when you must do when working through a long career search is to keep your options open. With a down economy, and so many people in a job search currently, there is a lot of competition for positions. It is also important to remember that there are limited number of openings in most areas. Flexibility plays an important role in the process of searching for, and ultimately landing, good work.
