Call Center Industry News and Tips
The key to success of any business is a good communication system. Operating a call center can be quite expensive and it can really reduce your overall profits. Outsourcing the calling center services ensures that your products get the required exposure which in turn increases the sales and gives a platform for the services you want to offer your esteemed clients.
Virtual Call Center for Telemarketing
By Kurt Duncan
When people think of telemarketing, they often think of it as a nuisance. Everyone has seen a television show or a comedy routine in which someone is called at their home, normally during dinner, and supposedly harassed by someone on the other end that is selling an unwanted product and that will just not take no for an answer.
Contemporary Contact Center Support Services and Trends
By Kathleen Chester
International businesses today mean having localized contact center support services for any product. When a company puts their goods in the market, it is important to have customer support services to create a good public reputation. But call these services do more than just provide technical help and trouble shooting. [Read more...]
Employee Motivation – A 7 Point Checklist For Success
By Leon Noone
Summary
Millions of words have been written about employee motivation. I've contributed a few thousand myself. The topic is nowhere nears as complex or difficult as some gurus would have you believe. Pay careful attention to the following seven issues and the motivation will follow.
Telemarketing: What You Need to Consider
By Nick McCallion
An Executive Overview
If you are considering any business-to-business (B2B) telemarketing project, whether in-house or outsourced, this executive overview is a must read. It is based upon the results of over a million telemarketing calls and will tell you what works and what doesn't when implementing a call campaign.
Tips for a Successful Outsourced Inbound Call Center Campaign
By Nick McCallion
Many companies are outsourcing their inbound call center needs primarily because it is not their core competency and other organizations such as TeleSource Center provide excellent service for a very reasonable investment.
Motivating a Team of Slackers
By Polly Silva
..
According to Wikipedia, "slacker" is the name for a person who avoids work. It is more than that, however. In western society, it is a slur against a person.
Call Centers With HIPAA Training Save Your Practice
By Kurt Duncan
If you are looking for a way to continue caring for your patients long after your office hours are over, a medical call center could be exactly what you need. The initial cost of hiring an answering service could seem too large to handle, but when you compare it to the cost of losing patients, it really is negligible.
How Call Service Centers Increase ROIs
By Veronica Nikolas
If you're old enough to remember the 1970s you are sure to recognize the astounding evolution of call center services. Remember back in the day when a business answering service consisted of one gal sitting at a wall-sized switch board reciting numbers like "Brunswick 3…2753"?
Defining the Role of a Customer Service Representative to Improve Customer Service Excellence
By Kate Tammemagi
Every Company now appreciates the need for Customer service excellence, and the importance of this in achieving Customer loyalty. But how do you ensure that your Customer Service personnel will achieve excellence in every interaction with their Customers?
A Quality Answering Service Will Be The Spine Of Your Call Center
By Sagbee C
The call center of any emerging business is an important role. In the flow of a business, the call center keeps current customers and ensures they return satisfied each time they need their services or products renewed. The work of an incoming call center can either make or break any new business before it's even established in the community.
Telephone Skills Training – The Structure of an Effective Telephone Call
By Kate Tammemagi
