Pros and Cons of Call Center Outsourcing: Know Them Well
By Ella Greens
Outsourcing is a very common business concept that is excessively implemented in any call center operation in saving cost and effort. Whether its a small unit or any big business establishment, it is always a concern for them to take care of its operational activities through management professionals. [Read more...]
Pros and Cons of Call Center Outsourcing: Know Them Well
March 31, 2011 By Leave a Comment
Call Center Etiquette Training
March 30, 2011 By 1 Comment
Call Center Etiquette Training
By Preston Mane
A call center is like any other business in the sense that it measures its efficiency the way traditional businesses measure theirs. Generally, efficiency measures involve comparison of cost against revenues.
The Remote Worker Is Now the Norm
March 30, 2011 By 1 Comment
The Remote Worker Is Now the Norm
By David Lynes
Believe it or not, remote working and the remote workforce is on the increase, becoming more and more widespread. This is due to technological advancements and lifestyle choices, these are then helping to reshape the way we do and think about business in the 21st century.
[Read more...]
Characteristics of a Good Trainer
March 29, 2011 By 1 Comment
Characteristics of a Good Trainer
By Cathy Nichols
Training and assessment is a very important role and there are many talented and effective trainers out there. Sadly, there are a few lousy ones too. So, what is it that separates the good trainers from the bad? And what should you look for when choosing a trainer?
Offshore Help Desk and Back Office Support Services – Transform Your Business
March 29, 2011 By 2 Comments
Offshore Help Desk and Back Office Support Services – Transform Your Business
By John D Deniyal
Offshore help desk and back office services have become reliable and trustworthy support for industries of varied range and types. Industries have always felt the need of strong back up support in form of help desk and back office.
[Read more...]
The Global Call Center Perspective
March 29, 2011 By Leave a Comment
The Global Call Center Perspective
By Preston Mane
Total world wide revenue stands at US$ 525 billion, and growing. In Technology Crossover ventures alone, the figure is US$ 74.5 billion.
A Contact Center Operator Communicates With Your Customers
March 29, 2011 By Leave a Comment
A Contact Center Operator Communicates With Your Customers
By Nicolas D'Alleva
What is a contact center operator? A contact center operator is a specialized attendant, in a contact center (or call center), specializing in a communication method used to contact a company.
How To Drive Call Center Metrics: Webinar
March 28, 2011 By 1 Comment
How To Drive Call Center Metrics: Webinar
Greg will be holding 2 Webinars on Tuesday 3-29-2011
IMPORTANT: New Webinar discusses 3 Call Center Performance Tactics to help your Call Center supervisors and other front-line employees drive Key Performance Indicators.
These techniques work on call center metrics no matter what area your trying to improve. They especially work for Improving Sales Goals, Customer retention or even Quality.
They are very simple to set-up and implement in less than one day. Before you know it all of your Call Center Metrics will be moving North. 
Register Here
You won't want to miss this special event
The Times Are:
11AM CST (New York Time)
8:00PM CST(New York Time)
If you are unable to attend one of these two Webinars, please pass the invite on to your fellow managers and/or Frontline Leaders.
Register Here
Call Center Outsourcing Services : Saving Your Efforts And Cost Now!
March 28, 2011 By Leave a Comment
Call Center Outsourcing Services : Saving Your Efforts And Cost Now!
By Morris Jane
Outsourcing a call center is a perfect manner to reduce cost and effort. It assists the companies with customer support issues and technical support that are very mandatory for today's competition.
Home-Based Call Center Agents: Delivering the Ultimate Customer Experience
March 27, 2011 By 1 Comment
Home-Based Call Center Agents: Delivering the Ultimate Customer Experience
By Preston Mane
At every customer-focused company there is a desire to provide the ultimate customer experience, from the CEO on down. What gets lost in translation is the extreme impact that delivering this level of customer service, or failing to do so, has on a company's bottom line.
[Read more...]
9 Best Practices For Coaching Your Call Center Agents
March 27, 2011 By 1 Comment
9 Best Practices For Coaching Your Call Center Agents
By Preston Mane
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here's a 9-step plan for effectively coaching call center agent phone calls:
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Appointment Setting: Some Tips
March 27, 2011 By Leave a Comment
Appointment Setting: Some Tips
By Joaquin Costa
Most of the marketing players may not agree with this but it is true that the trend of cold calling still works. It is still used by many across the globe in order to attract quality sales and profits to a company.
