Call Center Industry News and Tips
Best Business Practices: Balancing Customer Service With Efficiency
By Tom Readers
Tools such as a Virtual Assistant or Interactive Voice Response system are crucial in increasing the efficiency of your business, but how customer service representatives deal with clients is just as important. Dealing quickly with calls is efficient business practice, but it is vital that customers should never feel rushed.
Communication Skills – First Steps in Communicating Effectively
By: Kate Tammemagi
Competence with communication skills is essential in the workplace. By competence we mean working at how you communicate, so that you get better and better at communicating effectively with all of those people with whom you interact.
Full Time Staff Versus Outsourcing to Agents – Pros and Cons
By Vincent Cheng
Outsourcing various functions with your company can be a great thing, given certain circumstances. Here are a few examples of when outsourcing may be to your advantage, as well as some ideas of when you might be better off with a full time staff.
Call Center Interview Questions – Tips on Answering Them
By Erika Ayala
A lot of people today are really opting to apply for a job at different BPO companies. And there's a reason why more and more people prefer to work shifting schedules and graveyard shifts in BPO companies. The pay is better, the benefits more attractive, and they environment isn't as strict as when they would work in a typical corporate setup.
An Open Source Call Center May Be Able To Encourage New Customers
By Adriana N.
There are those that contend an open source call center is essential for customer service. There are times when it seems to take forever to have a call answered. When listening to the ringing of the phone at the other end, the caller feels as though he or she will never get through and therefore the call is unimportant to the company that should be answering.
Working Conditions for Call Center Employees: What a Mess
By Ella Greens
Today call centers are very much in demand and with growing technology, every business needs a contact center to improve their business value in the market. They need call center agents for the call handling process. These agents receive the calls from the customers and answer to them regarding any of their queries.
Customer Support Services Call Centers
By Marcus Peterson
The customer is the lifeblood of any business, and it is only right that business owners and managers provide optimum customer support through the quickest and most accessible medium – the telephone.
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Reinforce Your Call Center Culture With Six Tips
By Ella Greens
Call center management has always been worried about developing a motivating and strong work culture within the premises. Call center professionals have been consciously trying to shift the focus to culture along with existing problems like retention, quality and grueling schedules.
The Social Media Vehicle For Call Center
By Jhon More
The use of social media networks in the context of professional work is now a foregone conclusion. Social networks may have become the primary concern for employers when it comes to wastage of productive hours, but they are growing in prominence at the call centers.
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The Way to Call Center Success
By Ivana Lewis
Call center units are plowing their way to achieve success in the projects that they are working on. The path to success isn't hard work for the BPO units; it's smart work. The managers and strategists who are saddled with the responsibility of drawing up the plans for the future have to make use of technological innovations to ensure that they rise about the competition.
The Advantages of Outsourcing Your Call Handling to Dedicated Call Centres
By Leo Mossman
In an ideal world, you'd be able to answer all your telephone calls in-house; that's a given. You'd be able to speak at length to whoever should phone up and ensure you give them the best possible customer service.
A to Z of Customer Service of Call Centers
By James Thomas Mcguire
The real performance oriented, new alphabetical order for call centers on which customer service is based:
