Call Center Industry News and Tips
Do Sales Contests Help Or Hurt Performance?
By Dr. Gary S. Goodman
Jill was buzzing about, scrambling really, trying to hatch another daily sales contest.
"We're going to make three teams," she said, exuberantly. "And the winners will get to spin the wheel."
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Outsourced Telemarketing Services: Your Key to a Better B2B Lead Generation Campaign
By Belinda R Summers
We are currently living in a digital era. Everything from cellphones, to household appliances, to even the way we handle our banking transactions, technology certainly is a marvelous thing to behold. Many companies around the world have joined today's technological era for it allows them to manage their business a lot easier.
Get the Low Down on the Benefits of Outsourced Telemarketing Services
by Belinda R Summers
When a business decides to outsource their telemarketing campaign, it is widely known that there are a lot of benefits in store upon doing so. In-house telemarketing campaigns may be cheap at first but it will not be for long. These marketing campaigns are known for their continuous use of basic utilities.
Induction Training: If You Can't Track It, You Can't Prove It
By Walds Rek
The ability to prove your OHS management processes around induction training is essential to showing your ability to meeting workplace compliance. You may have top-notch training methods and courses in place, but unless you can demonstrate their effectiveness, or even how well utilized they are, it won't hel [Read more...]
Choosing the Right Trainer
By Santhanaram Jayaram
How To Choose A Good Trainer That Best Fit Your Employees' Learning Needs?
"Give a man a fish and you feed him for a day. Teach him how to fish and you feed him for a lifetime." – Lao Tzu
A good trainer should stimulate hearts and minds of the employees' by fulfilling their learning needs and making them more productive at their work. He or she would be responsible for preparing objectives, defining content, selecting and sequencing activities for a specific programme.
One-Foot-Out-The-Door Disease Is Bad for Employee Productivity
By David Tighe
Are you prepared to forestall an employee exodus when the economy warms? Companies who have adopted a mindset of employee engagement probably are, as a significant side benefit to the day-to-day productivity gains they have already reaped from this commitment.
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What Is Outsourcing? An Argument
By Michael Hoppal
Between popular NBC sitcoms, documentaries, news articles, and conversation with customer service representatives, we have all heard the word "outsourcing." Often, the word is used in a negative sense to discuss the problems associated with off-shoring labor out of one's own home country and into another, often less-developed (and therefore, cheaper) labor market.
Five Reasons for Using a Training Evaluation Tool
By Dominic Rapley
1. Content, content, content
Training evaluation is a specialist area that has been researched and practised intensively over many decades. A dedicated training evaluation tool uses this expert knowledge and experience to develop functions and content, such as ready-made evaluations and question libraries, which help you to evaluate more effectively.
Free Team Building Ideas To Improve Employee Performance
By Shannen Eis
Looking for some quick but winning team building ideas that can help your team members come together? If you are short on time but want the team to come out of the experience feeling motivated, exhilarated and united. The following team building ideas may be of help.
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Empathy Statements for Customer Service Representatives
By Chris Saliba
Showing empathy to customers takes more than words, it also takes imagination. It's not enough to utter a few well meant clichés, hoping this will placate an upset or angry customer. People working in customer service need to make the mental stretch and try to imagine what it is like to travel in the customer's shoes.
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Insurance Telemarketing Fundamentals
By Christopher S Ray
Expert Author Christopher S Ray
Unless you are a high ranking insurance executive, or perhaps born into royalty, you will have to make outbound cold calls to perform basic business tasks, such as generating leads and setting and confirming appointments.
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10 Hiring Tips for Employers
By Saxon Marsden-Huggins
To hire the right person, you must ensure you have the right job description. Job analysis is an important component of the recruitment process, providing in depth information from the people actually doing the job. Before jumping into the talent war, take some time first to investigate the position in question, and ensure you have the knowledge required to present a clear and accurate picture to potential candidates.
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