Call Center Industry News and Tips
Mentoring – A Little Help Goes a Long Way
By Linda Finkle
Mentoring programs offer companies an efficient and economical way to manage and develop human assets. A mentor can transform an average employee into an exceptional leader. A mentor can guide an up-and-coming leader through the maze of leadership skill acquisition.
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Are You Ugly on the Phone? How Your Voice Impacts Your Telephone Selling Results
By Jim Domanski
When speaking on the phone your voice creates an image of you in the mind of your prospect.
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Recognise Business Mistakes To Improve Customer Service
By Martin Hofschroer
Companies must examine and enhance their inefficient processes in order to improve customer service.
Research by American Express revealed that consumers were being most frustrated by business contact centre employees who used certain stock phrases such as: "Your call is important to us, please continue to hold."
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Data Entry – 6 Types of Outsourcing BPO Services
By Bobby Valentine Smith
Data Entry BPO Services are now become most popular term for outsourcing. Flexibility in internet and better communication strategies made BPO Outsourcing easier. There many types of BPO services available but over here we are going to know about most important 6 types as defined as below:
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How BPO Companies Can Help Your Business Generate More Revenue
By Bob Kruse
Business processing outsourcing includes activities such as medical and legal transcription, data entry, data conversion, bookkeeping, internet research, insurance processing, technical support, and so on.
The Top 10 B2B Tele-Sales Predictions For 2011
By Jim Domanski
Thanks in large measure to a dismal economy and slow recovery and thanks in part to a new generation of buyers, the world of selling is evolving, changing and morphing. Nowhere is this more evident than in the world of B@B telephone selling.
9 Steps for Coaching Call Center Agents
By Mark Crosley
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls:
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The 7 Closing Habits of Highly Effective Tele-Sale Reps
By Jim Domanski
Ever notice that some tele-sales reps consistently out sell other reps?
Why is that? Why do some reps continuously lead the pack in terms of sales and revenues and others don't?
Get Better Advertising for Your Business Through Telemarketing
By Belinda R Summers
Advertising is deemed as the term being used as a form of contact through various mediums for the purpose of persuading an audience, targeted or otherwise. There are forms of advertising that projects to a large number of audiences or markets without the business having to think about isolating their targets to a large degree.
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Pay for Performance – Some Basics
By John H. Williamson
We have all heard about Pay for Performance (P4P) and some of our companies have implemented a P4P program and are seeing positive results. But what is P4P and how does it work best? There are forms and incarnations of P4P that work better than others. Here is my take on it.
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Questioning Skills: A Manager's Key to Successful Interviews
By Phil Faris
A manager's questioning skills are often the difference between a successful interview and an unsuccessful one. If your questions help you get an accurate picture of a candidate's willingness and ability to do the job, the interview is successful. If your questions fail to reveal the true candidate and you're unable to assess the candidate's fit for the job, the interview is unsuccessful.
Important Soft Skills Training Every Employee Needs
By Kate Bryan
Do you think your employees have the right soft skills to help them do their job? Because while technical skills are important in any industry, it is still the way they communicate and interact with other people that would truly matter in the end.
