Using Call Centre Data Can Improve Customer Service
By Martin Hofschroer
Many businesses are missing a trick by failing to using contact centre data to improve customer service.
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Using Call Centre Data Can Improve Customer Service
July 21, 2011 By Leave a Comment
Call Center Technology for Client Satisfaction
July 20, 2011 By Leave a Comment
Call Center Technology for Client Satisfaction
By Holland Adam
Clients and companies alike depend on contact centers for the management of huge components of their business operations. Companies use centers as their resource to serve customers by answering questions, taking orders, scheduling repairs, upselling and processing purchases.
Leadership – Inspiring Baby Boomers to Remain Engaged
July 20, 2011 By Leave a Comment
Leadership—Inspiring-Baby-Boomers-to-Remain-Engaged
By Mike Krutza with Co-Author: Jodi Wiff
So tell me, what do you think about leadership? Yes, it may be a simple question but comes with a not-so-simple answer. Is it just about merely barking orders here and there?
How to Achieve Strong Business Relationships With Soft Skills Training
July 19, 2011 By Leave a Comment
Purchase a Calling List for Your Telemarketing Campaign
July 18, 2011 By Leave a Comment
Purchase a Calling List for Your Telemarketing Campaign
By Alice C Clark
Telemarketing has been around for decades and this marketing strategy has already brought dozens, hundreds, and even thousands of businesses to their success.
Social Media Can Help Contact Centres Enhance Customer Service
July 17, 2011 By Leave a Comment
Social Media Can Help Contact Centres Enhance Customer Service
By Martin Hofschroer
Contact centres can enhance customer service by employing a wider range of communication channels.
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High-Quality Databases and Lists Created Through Lead Generation and Cold Calling Services
July 17, 2011 By Leave a Comment
High-Quality Databases and Lists Created Through Lead Generation and Cold Calling Services
By Alice C Clark
Perhaps you have already heard that a business database is a great thing to possess especially when you want to increase your client base and make more sales, or get closed business deals with your prospective clients.
How to Not Approach Customer Service
July 17, 2011 By Leave a Comment
How to Not Approach Customer Service
By Dan Jenkins
This article is about avoiding tactics that will get you less customer service than you need. Perhaps the point of this article is this: Customer Service Representatives are people, not companies. If you want the help of a person, don't treat them like a company.
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How Do We Solve Communication Problems in (Offshore) Outsourcing?
July 16, 2011 By 1 Comment
How Do We Solve Communication Problems in (Offshore) Outsourcing?
By Hugo Messer
One of the most frequently cited causes of problems in (offshore) outsourcing is 'communication problems'. When I hear people mention this, I always wonder what they mean by 'communication'.
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OUT With Staff Appraisals and IN With Performance Coaching
July 16, 2011 By Leave a Comment
OUT With Staff Appraisals and IN With Performance Coaching
By Charlotte A Rogers
The dreaded 'staff appraisal' is feared by employees worldwide. It goes by many different aliases – performance appraisal; employee appraisal; performance review; development discussion, ultimately they all mean the same thing – you're about to have all of your worst qualities and characteristics pointed out, written down and rated on some sort of scoring system which will then be stored in a confidential file and locked in a metal bullet-proof filing cabinet somewhere.
Collection Predictive Dialer – A Boon For Collection Executives
July 15, 2011 By Leave a Comment
Collection Predictive Dialer – A Boon For Collection Executives
By Steven Andrews
Today we are living in a world where thousands of customers borrow heavily from loans and advances from various banks and financial institutions. While most of them repay their loans and borrowings properly, quite a few customers default on their payments.
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Some Reasons For The Success Of Collection Predictive Dialer Software
July 15, 2011 By 1 Comment
Some Reasons For The Success Of Collection Predictive Dialer Software
By Steven Andrews
As the name suggests the collection predictive dialer system is successful and widely used by collection agencies all over the world because it has the artificial intelligence to predict and route only those calls which are meaningful to the call center executive.
