Call Center Industry News and Tips
Can an On Hold Message Improve Business?
By Rich McPharlin
Most business owners who are interested and motivated in running their business look for ways and means to improve the business productivity and that means improving customer relations. One way to do this is by having the right on hold messages for when customers phone and have to be kept on hold.
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Management by Walking About
By Amy BC Tan
"People leave bad managers, not companies…" is one of the results of a famous Gallup survey conducted at corporations in the US. This does not mean we have "bad" people as managers. It rather means that not every high-performing employee is really suitable for a managerial position. Other surveys have shown that less than 30% of high performers have the ability to do well as supervisor.
Appointment Setting Cold Calls – 3 Sales Tips To Get Your Call Off To A Great Start
By Stephen Craine
Appointment setting cold calls are how field and direct sales people gain the opportunity to make a sale and earn their commission or grow their business. Follow these 3 tips and you will start your call with confidence, and make more money earning sales appointments.
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Cold Calling Tips for Direct Sales Appointment Setting From a Working Manager and Trainer
By Stephen Craine
Cold calling tips to help you to engage direct sales prospects with your appointment setting telephone calls.
When you phone prospects in their own home, take some of their time, and interrupt what they were doing, you must have a really strong Introduction stage to your cold call. If you haven't got engaging first lines that grab the prospect's attention you'll get objections and hang ups.
4 Reasons Why Soft Skills Training Will Benefit Your Organisation
By Kerry Weymouth
If you are a human resources manager and you are struggling to convince the operations manager or business development manager to commit more of the budget to invest in training and development for employees, here are 4 reasons why soft skills training will benefit your organisation.
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Why Pay More for the Same Thing Outsourced Call Centers FAQ
By Dorothy Sharon
There are some rather commonly poised questions that many people will have about an outsource call center These questions can mean the difference in them saving money by outsourcing their services for less, or by overpaying to use the same services at the domestic cost.
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Pay for Performance – Some Basics
By John H. Williamson
We have all heard about Pay for Performance (P4P) and some of our companies have implemented a P4P program and are seeing positive results. But what is P4P and how does it work best? There are forms and incarnations of P4P that work better than others. Here is my take on it.
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Services Provided by Offshore Call Centers
By Muhammad Mazhar
One of the most popular strategies for business owners, when it comes to customer care or telephony services, is outsourcing all tasks to offshore BPO companies.
All Your Questions On Call Centers Answered
By The Faith Call Center
You might be having several questions regarding call centers if you haven't worked with them yet. Here are answers to some questions that people frequently put up regarding call centers.
DiSC Assessment – Monitoring Your Employees
By Philip A Jones
DiSC looks at mental and emotional attributes and is used to analyze four critical aspects of human behavior by testing a person's reaction in specific situations within a given environment.
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Customer Service Chat Provides Competitive Advantage To Businesses
By Diego Germain
Businesses maintain a robust online presence nowadays through a business website and offer various products, services, and other type of support through it. Business websites has also made it easy for customers to shop online at their convenience from the comforts of their homes.
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Importance of Call Center Recording
By Isiah Giblert
The fast growing business environment of today forces managers to deal with big problems in handling employees that are located in different parts of the world. The telephone and the internet have been the main medium used nowadays.
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