Call Center Industry News and Tips
Improve Sales by Outsourcing Call Centers
By Carol Stern
Outsourcing call centers are excellent methods of generating sales and help current customers with technical support and customer support issues for several small, medium and large businesses.
[Read more...]
Successful Cold Calling Scripts: Hint – You Need More Than Words
By Leslie J Buterin
There are cold calling scripts available for free. There are cold calling scripts available for a fee. You can read those scripts word for word or absorb the words and speak from memory. Yet still the results you want seem to be just out of reach.
[Read more...]
Outsourcing Services: The Perfect Solution for Your Business
By Molly Berg
The word outsourcing today is often heard in the world of business. Outsourcing is something that affected the way people run their businesses in the whole world. So, what is it about outsourcing that created so much change in the business world?
[Read more...]
We Need Assertiveness to Deliver Exceptional Customer Service
By Bina Feldman
Customer Service Representatives (CSRs) exist in all industries, companies and professions. Some are lawyers, some are advertising executives, some are editors, and some work in call centers. What they have in common is the need to manage their internal and external "customers" with exceptional customer service.
[Read more...]
Improve Employee Morale Through Better Communication
By Martin Hofschroer
Employee morale is being damaged by an excess of electronic devices in the workplace.
With the rise in smart technology enabling employees to collaborate with colleagues and friends through social media, calls and texts, more workers are damaging their performance by becoming engrossed in these devices.
[Read more...]
Enterprise Analytics For Contact Centers
By Mark Assle
The technologies, combined together with strong business process outsourcing improvement orientation, enable an enterprise analytic business process development. There are four such types of processes:
[Read more...]
Finders Keepers, Losers Weepers: How to Attract and Retain Talent
By Ian Stephens
Finding talented people isn't all that hard. Throw a start up bonus on top of the attractive salary package and they probably won't say no. Keeping them… now there's the challenge. And if you thought the 'War on Talent' has already occurred, think again.
[Read more...]
Inexpensive Employee Perks You Might Not Have Considered
By Tim M Margolis
Hiring and retaining the best employees often requires offering them perks that make them feel special and appreciated. This can be anything as simple as a better parking space to a free birthday luncheon.
Role of Business Database in the IT Industry
By Alice Clark
The IT industry has got well recognition all over the world today. More than any other industry or economic facet, it has an increased productivity, particularly in the developed countries.
Outsourcing Call Center Work – A Beautiful Layered Onion
By Jason D Porter
In today's political times, saying the word "outsourcing" feels so unpatriotic. If you're not worried about moving money offshore, than you probably worry about risking your company's most valuable asset, your customers, to the whims of a company you do not ultimately control.
[Read more...]
Outsourcing to a Call Center – A Short Guide
By Ella Greens
Every urban area of the world are covered by call center companies. These establishments are acting as outsourcing partners for many big and small size business ventures so that their non-core part of their business operations are easily handled in a better way.
Maximize the Use of Your Leads Database
By Alice Clark
Almost every day, you want to find business opportunities that will bring you new clients, especially those that are ready to buy. But, you do not know who these people are or what companies.
[Read more...]
