The Real Challenges of Remote Leadership
By Duncan Brodie
Whether local, national or even international, leaders are finding more and more that they are having to lead teams of people who are remotely based from them.
The Real Challenges of Remote Leadership
September 30, 2011 By 1 Comment
Annual Performance Appraisals – Time for a Fresh Outlook
September 29, 2011 By 4 Comments
Annual Performance Appraisals – Time for a Fresh Outlook
By Scott H Brown
You know the feeling. All day you have been distracted by that 2pm appointment on your calendar; “Annual Performance Appraisal with Supervisor”. Your palms are clammy, your thoughts are distracted and you find yourself questioning whether your boss really knows your true value and what you accomplished this year.
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Using Communication to Effectively Set Boundaries
September 28, 2011 By 2 Comments
Using Communication to Effectively Set Boundaries
By Linda Finkle
A couple of months ago I wrote a post about setting boundaries being a critical business communication skill. Several people shared their own experiences that included phones and staplers being thrown, and even a manager who spit-yes, spit-on a direct report.
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Let’s Talk About You: Motivating Employee Performance
September 27, 2011 By 6 Comments
Let’s Talk About You: Motivating Employee Performance
By Linda Finkle
Perhaps one of the most difficult tasks any leader has is discussing performance with their employees. Whether we are trying to motivate employee performance or have to have one of those “you aren’t doing your job well” discussions, they are uncomfortable.
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IT Staffing Interviews and 5 Warning Signs
September 25, 2011 By Leave a Comment
IT Staffing Interviews and 5 Warning Signs
By Dennis T. Turner
While hiring new employees for any job poses both a challenge and risk, this is especially true for IT jobs. You may likely need to entrust these new employees with access to sensitive data.
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Telax Hosted Call Center
September 24, 2011 By 5 Comments
Telax Hosted Call Center
Telax Hosted Call Centeris North America’s leader in hosted call center solutions.
They pledge to exceed expectations at every interaction. A dedicated support team of hosted call center solution experts with specific knowledge about configuration are accountable 24 hours a day, 7 days a week, 365 days a year.
The ambition of Telax is to provide the expertise needed, exactly when it’s needed. They understand that a responsive, knowledgeable team is paramount to success – before, during and after hosted call center deployment.
Simplicity will remain the guiding star of ongoing development. According to their clients, being easy to use, easy to manage and easy to budget for are among Telax Hosted Call Center’s top features. Agents can be trained in twenty minutes and administrators in under an hour. Reduced hiring and training costs, fast user acceptance and flat-out getting more from your hosted call center solutions, are a few of the many benefits of their simplicity principle.
For more information and the latest news, visit Telax on the Web at www.telax.com.
How To Conduct Teamwork Training For Business Organizations
September 24, 2011 By 2 Comments
How To Conduct Teamwork Training For Business Organizations
By Tony Jacowski
Teamwork is the collective work done by a group towards a certain goal. It is important in attaining all the aims of an organization or a group. No matter what kind of a group you belong to, working together is vital in order to get an efficient output.
IT Help Desk: When to Outsource
September 22, 2011 By 1 Comment
IT Help Desk: When to Outsource
By Dennis T. Turner
Many business leaders wonder whether it's best to handle IT help desk services in-house or opt for IT outsourcing. The following is a look at the benefits of outsourcing your IT Help Desk, plus an analysis of which kinds of companies should and should not outsource their IT help desks.
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Human Resources – What Exactly Does This Department Do?
September 21, 2011 By Leave a Comment
Human Resources – What Exactly Does This Department Do?
By Venus Vasquez
Human Resources (HR) refer to the workforce or the manpower of an organization. No matter how small or large an organization is, it depends on its human resources to render success to the organization.
Call Center News – Jobs, Closures and Confessions of a Call Center Gal
September 21, 2011 By 1 Comment
WOW!
Sorry for the schizophrenic call center news posting but I honestly found this news around the Inter-Webs tonight! :-)
Going forward I'll be posting under the category…"Call Center News", interesting topics I find in the news. Make sure you visit often and keep an eye on the Call Center News postings.
Enjoy!
JOBS:
Ann Arbor MI Call Center Jobs: Contact Center Customer Follow Up
Post resume for Contact Center Customer Follow Up, Ann Arbor MI call center job.
Publish Date: 09/21/2011 11:37
http://www.callcenterjobs.com/userViewJob.cfm?jid=30606&view=1&PowerID=0
Carrollton Call Center Representatives « CBS Dallas / Fort Worth
Location: MMC Carrollton Department: Call Center Schedule: Between 1pm and 11pm Shift: 2nd Shift Job Details: At least two years experience in call center. Proficient in Microsoft Word and Excel. Excellent customer service …
Publish Date: 09/20/2011 15:59
http://dfw.cbslocal.com/2011/09/20/carrollton-call-center-representatives/
CLOSURES:
A local call center is shutting it's doors and many may be losing their jobs.
Publish Date: 09/20/2011 22:08
http://www.wtap.com/home/headlines/Call_Center_In_Reno_Closing_130236728.html
Confessions of a Call Center Gal
Confessions of a Call Center Gal by Lisa Lim Review
This is a fun chick lit read for fans of Bridget Jones Diary and Sophie Kinsella. In the story, we meet Madison Lee, fresh out of college. And now she is ready to begin her career in the world of.
Publish Date: 09/21/2011 11:49
http://chicklit-books.com/confessions-of-a-call-center-gal-by-lisa-lim-review/
Enjoy these call center snippets!
Why Good Customer Service Is Necessary and How to Attain It
September 19, 2011 By Leave a Comment
Why Good Customer Service Is Necessary and How to Attain It
By Tony Jacowski
In any successful business firm, the quest and commitment to a good client service starts from the company leaders. They must have the urge to not just fulfill the expectations of the client but also to go above and beyond in order to exceed them.
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Serving Customers Across Multiple Channels
September 18, 2011 By 1 Comment
Serving Customers Across Multiple Channels
By Christopher S Ray
Today's business world can be defined as both competitive and ubiquitous. Customers have more options than ever before. This holds true not only with products, but with customer service as well.
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