Call Center Industry News and Tips
Effective Online Meetings: 3 Steps to Ensure Productive Meetings
By James Hamby
Online meetings are a staple in today’s high tech business world. However, that doesn’t mean that you don’t need to take steps to ensure the efficacy and productivity of your meetings. [Read more...]
Lone Workers
By David Lynes
As the way we work, where we work and how we work is forever changing, we are seeing a certain swing away from office based jobs and into people working alone, either by working from home or as part of a company that employs workers to go out and work remotely.
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Are You Loyal to Your Customers? Really?
By Shaun Belding
Check out the mission statements of most organizations, and there’s a good chance you will see some reference to customer service, customer experience or ‘customer centric.’
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Issues Related With Managing Virtual Employees
By Bill Walsh
In the Internet era, one remarkable development in personnel acquisition is saving office spaces by outsourcing work. The shift now goes toward hiring off-site employees with good skills set and keeping in-house population to a minimum. [Read more...]
Benefits of Outsourcing IT Support
By Sam Nair
IT Support projects, more often than not, need technical experts to be available for 24×7 support activities. Another demand with respect to IT Support project is the need of extremely capable and reliable technical engineers who can provide quick resolutions or workarounds to live issues.
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Practice Does NOT Always Make Perfect
By Deborah Laurel
If an activity requires an immediate automatic response, then a great deal of repetition and practice is typically necessary. However, the need for practice and its effectiveness for some skills can be highly individual.
How Important Is Customer Service Support?
By Deborah C Campbell
Sales are an important, and the one fundamental, reason for businesses to exist in the first place. Unless the firm is a charitable organization, making a profit out of their products and services is a must.
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Why Switch to Back Office Outsourcing?
By Allice Williams
Being a business owner, one can spend a lot of money and time in the management of back office activities. Be it data entry or the monthly payroll management there is a lot of accuracy and dedication required from the team who is involved in the process. [Read more...]
Ways to Satisfy and Motivate Employees
By Kimberly Wolfe
Satisfied employees usually translate to having satisfied customers. Keeping your employees happy, though, isn’t easy. But with a little creativity, motivational programs can be done regularly.
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Why Outsourced Lead Generation Makes Good Business Sense
By Belinda R Summers
Business leaders would agree with the fact that for a company to remain in the industry, a continual stream of leads is necessary.
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3 Reasons Your Customer Service Training Isn’t Sticking
By Shaun Belding
One of the biggest issues with customer service training – all training, in fact – is that it often doesn’t ‘stick.’ To steal from John Wanamaker’s famous quote about advertising,”Half the money I spend on training is wasted; the trouble is I don’t know which half.”
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How to Tackle Staff Turnover and Absenteeism Without It Costing a Penny
By Martin Day
In business terms I admit to having been round the block a number of times.
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