
Ice Breakers – Important to Ease the Tension
By Pady N
We have all heard about ice breakers, but what are they? An ice breaker is an exercise which is aimed at warming up a new group of people. It helps people to know each other.
January 27, 2012
Call Center Industry News and Tips
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Ice Breakers – Important to Ease the Tension
By Pady N
We have all heard about ice breakers, but what are they? An ice breaker is an exercise which is aimed at warming up a new group of people. It helps people to know each other.
Five Key Conversations to Have With Your New Boss
By Kevin Eikenberry
If you’ve just been promoted, this is obviously for you. If you have been in your role for awhile, but your relationship and communication with your boss/supervisor/leader isn’t perfect, this will be of great help to you too.
Annoy Your Audience: Read Your PowerPoint Presentation Slides
By George Torok
If your goal is to irritate your audience during your next presentation, read your PowerPoint slides to them. According to several audience polls and business surveys, the number one presentation complaint is “The speaker read the PowerPoint slides to us.”
[Read more...]
5 Common Mistakes To Avoid When Using Digital Signage in the Call Center
By Jeremy P Stanfords
The latest generation of LCD call center digital signage allows nearly anyone to create sophisticated and dynamic displays in minutes.
Building Teamwork Into Your Corporate Culture
By Sean Glaze
You have likely heard that “Teamwork” is the key that can unlock the productivity and create the positive culture you desire.
[Read more...]
Facilitator Training to Improve Your Consulting Skills
By Carlotta Jones
When most people think of a facilitator they envision a person who specializes in conducting meetings that help teams reach a solution and/or work through issues that may be preventing productivity.
[Read more...]
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
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