Call Center Industry News and Tips
How to FOCUS On Engaging the Generations
By Karen Schmidt
I believe that the key to getting the most out of each generation comes down to have a bit of F.O.C.U.S…. flexibility, open communication, creativity, understanding and working to their strengths. [Read more...]
How Much Should Dress Code Matter?
By Saxon Marsden-Huggins
Job interviews have not gone through many changes over the past several years. [Read more...]
Creative Team Building Ideas For The Perpetually Doubtful
By Vanessa Urban
Some employees loathe being a part of a team so much that only the most unique team building ideas will shake them of their negative perspective.
Healing Employment – Retention and Development
By Kim Shepherd
Final in a Series on “Employment is Broken”
An effective employment process is critical for employers when seeking to add new members to their staff.
[Read more...]
Cold Calling – Techniques That Work and Techniques That Don’t
by Dr. Gary S. Goodman
It took minutes for the mixed-martial artists to subdue the hotel lobby robber, despite the fact there were four or five of the good guys, and they were in peak form, having just returned from a tournament. [Read more...]
Call Center Answering Services Vs Automated Telephones
By Natasha Clarie
Computer technology might be one of the finest inventions of mankind, but it has many limitations which only man can solve. At least, by far, this has been pretty much the case. [Read more...]
A Look At Employee Retention Strategies
By Doreen Mcgunagle
It is very important for companies to find ways to encourage their employees to remain with them for the greatest amount of time. [Read more...]
Retrain the Employee or Fix the Corporate Culture? You Decide
By Denise Scotti-Smith
A supervisor has many tools at their disposal that they can use to correct poor employee performance. They may provide coaching, corrective discipline and role modeling.
Great Time For Bosses to Say Thanks to Employees – And Show They Mean It
By Dr. Noelle Nelson
Those who are fortunate enough to have a job in these tough economic times are often working longer hours and carrying the workload normally done by two or more workers. [Read more...]
Involve an Outbound Call Center For Telemarketing
By Jack Morkel
An outbound call center is one which involves all telemarketing tactics to make outgoing calls for a company or organization.
[Read more...]
Produce Momentum by Hiring the Right People First
By A. Myers Kennedy
The economy of today is pretty tough. Thousands of people have been laid off or lost their jobs completely. Add to those numbers the thousands of college graduates newly out of school looking for their dream job. [Read more...]
Some Very Important Employee Engagement Ideas
By Doreen Mcgunagle
Employee engagement ideas are tips for companies that want to improve on their work force. [Read more...]
