Call Center Industry News and Tips
How Crucial It Is to Train Managers
By Ahsan Ayub
No one can deny the importance of training managers in today’s world. Organizations are striving hard to gain competitive advantage and in this regards, managers have a significant role to play. [Read more...]
Tips for Effective Employee Attendance Management
by Mona Sarkar
Late attendance by employees completely hampers their daily work schedule. A late arrival leads to extra time to settle down then some more time to start work leading to an overall reduction in work productivity.
[Read more...]
Corporate Training – Making People ‘A Business Professional’ From Inside
By Jennie Kakkad
All the Businesses should have a clearly defined strategy and set of objectives that direct and drive all the decisions made especially for training decisions. [Read more...]
10 Call Answering Tips for Outstanding Service
By Elizabeth L. Robinson
There aren’t many jobs out there where phone answering skills are moot. From service techs to attorneys, phone etiquette sets the tone for your entire business.
[Read more...]
Effective Workplace Conflict Resolution Results in Happier and Healthier Employees
By Christian K Nordtomme
Work is a large part of life for most Americans, and not just because the salary they earn is usually a necessity.
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Group Incentives In Human Resources
By Artur Victoria
Economic analysis of group incentive schemes begins with the free-rider problem: The individual member of the group bears fully the personal costs of her efforts but shares the gains from those efforts, in terms of improved performance and hence increased compensation, with members of the group.
[Read more...]
Effective Transition From Employee to Leader
By Kreg Enderson
Changing roles from employee to leader can be fun and very rewarding. It usually brings about more pay, more responsibility, and prestige. [Read more...]
Charisma and How It Works In Team Building
By Steven Lay
I think one of the most important aspects of team building and thus putting together a productive team is the personality traits collectively called charisma. [Read more...]
Is Telemarketing Still Effective?
By Chad Gookin
Telemarketing. The sound of this word seems to send chills down people’s spines. The subject of telemarketing-or telesales-has become a tale of two sides.
[Read more...]
Teamwork Development for New Managers and Supervisors
By Tony Jacowski
Leading a team of people toward a specific goal is different than managing daily activities, even if there has always been a crew of people on staff.
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How Team Building Can Change a Fear-Based Workplace
By Richard Highsmith
I recently saw an article in Bloomberg Businessweek by Liz Ryan. She wrote the following; “The principal signs of a fear-soaked senior leadership are a preoccupation with looking out for No. 1, a clampdown on consensus-building conversations, and the shunning or ousting of anyone so bold or naïve as to tell the truth about what he or she believes.”
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Why 44% of Today’s Leaders Are Unhappy With Their Employees’ Performance
By Skip Weisman
Forty-four percent of business leaders at various levels and a variety of industry categories reported disappointment in the performance results of their employees, in a survey I recently conducted. [Read more...]
