As Senior Vice President of Operations, Meares is responsible for the day-to-day business operations and has been instrumental in shaping the core business goals, overseeing execution of it’s growth strategies, operational & technology leadership and market initiatives.
His 20-year Contact Center background with firms such as Zurich Insurance Group, EarthLink, and APAC Customer Services, includes a strong mix of strategic, operational and financial experience. He is knowledgeable in a number of industries, including financial services/ insurance, transportation, technology, education and retail.
His focus while at Vector BPO was leading the company through the complex operational issues facing a fast-moving, high-growth, technology service company.
Call Center Leadership Development is critical to successful execution and Meares is a strong proponent of providing his teams the tools to deliver outstanding results. Our leaders are our greatest resource, that’s why we need to invest in their development. By doing so the ROI is exponential. Our customers win, our front line employees win and our organization wins.
The exact same system Meares uses to develop leaders is offered at Call Center Leadership Training. Make sure you learn more!
Meares’s customer centric approach is received well in today’s highly competitive climate. My philosophy, “success is completely based upon delivering for your customers.” His direct, “let’s roll up our sleeves and get to work” approach is valued – and sought out — by clients seeking to turn industry trends and evolving customer needs into competitive advantage through Contact Center execution.
