Decoding Excuses Used by Supervisors Who Don’t Hold Employees Accountable!
By Denise Scotti-Smith
1. “Relative to other employees, his/ her poor performance isn’t so bad!” [Read more...]
Decoding Excuses Used by Supervisors Who Don’t Hold Employees Accountable!
February 5, 2012 By Leave a Comment
Four Common Enterprise Communication Problems
February 3, 2012 By Leave a Comment
Four Common Enterprise Communication Problems
By Joseph Cruise
Conversation is the quintessence of any company. If you and your personnel are not interacting as often as possible, you’re probably not doing your tasks as well as you could.
Leverage the Benefits of a Cutting-Edge Call Center
February 2, 2012 By Leave a Comment
Leverage the Benefits of a Cutting-Edge Call Center
By Lydia Quinn
Especially in today’s challenging global marketplace, the value of a strategically operated and highly professional call center cannot be underestimated. [Read more...]
What Is Call Resolution?
February 1, 2012 By Leave a Comment
What Is Call Resolution?
By Sarah Shore
First call resolution is one of the most important metrics for a customer service department.
Do Customer Service Support Systems Work?
January 31, 2012 By Leave a Comment
Do Customer Service Support Systems Work?
By Deborah C Campbell
Setting up an effective sales program can help a business, especially in the hotel and airline reservation industries, in greatly improving their profitability. [Read more...]
Call Centers and Other BPO Organizations
January 31, 2012 By Leave a Comment
Call Centers and Other BPO Organizations
by Cedric P Loiselle
Business process outsourcing has come a long way. The differentiation of BPO services today is extensive. [Read more...]
Teleselling Mistakes: 5 Things to Avoid When Making a Sales Call
January 30, 2012 By Leave a Comment
Teleselling Mistakes: 5 Things to Avoid When Making a Sales Call
By Ralph Guzman
Most organizations today are aware that telesales is an essential part of a company’s overall sales and marketing effort.
Way to Measure Customer Satisfaction in a Call Center
January 30, 2012 By Leave a Comment
Way to Measure Customer Satisfaction in a Call Center
By Shane Reid Co-Author: Morris Jane
Nowadays, a call center is not meant just to attend phone calls. It is a fully fledged business that can help you to generate revenue by satisfying your customers. [Read more...]
Using Team Building Seminars to Improve Workplace Performance
January 29, 2012 By Leave a Comment
Using Team Building Seminars to Improve Workplace Performance
By Vanessa Urban
A team is defined as a number of people associated in a type of activity such as work who each put forth effort to achieve a common goal. [Read more...]
The Necessity of Call Center Schedules for Evading Emergency
January 27, 2012 By Leave a Comment
The Necessity of Call Center Schedules for Evading Emergency
By Marry Miller
Call center operations receive an optimum functionality when the performance of the customer calling representatives is duly dependable on the style of working. [Read more...]
How To Resolve Disputes In The Workplace
January 26, 2012 By Leave a Comment
How To Resolve Disputes In The Workplace
By Mary McGee
Working with others can be an enjoyable experience but unfortunately this can also prove to be a breeding ground for misunderstanding and disputes. [Read more...]
Customer Service – One Critical Step to Get Employees on Board!
January 25, 2012 By 3 Comments
Customer Service – One Critical Step to Get Employees on Board!
By Meridith Powell
My work as a business coach and sales and service speaker has me traveling quite a bit. I often have to run errands and take care of family business while on the road. [Read more...]
