Call Center Industry News and Tips
The Consciousness for Better Leadership: Are You a Beekeeper or a Watchmaker?
By Brad Szollose
During the summer of 1981, with the smell of chocolate in the air, I became the assistant manager in the games division of Hersheypark in Pennsylvania. [Read more...]
Tardiness in the Workplace: Do’s and Don’ts for Supervisors
By Dianne Shaddock
$3 billion. That’s how much in productivity experts estimate American companies lose to tardiness in the workplace every year. In fact, a whopping 20% of workers admitted they were late at least once a week, according to a CareerBuilder.com survey. [Read more...]
Team Building Exercises For New Groups
By Richard Highsmith
When a group is created, the members must build trust among themselves. A facilitator can move this process along through a variety of team building exercises.
Tricks to Improve Employee Retention
By Michel Disusa
Employee retention is critical for any organization. This is a way to keep your productive workers within your workplace. [Read more...]
The 8 Warning Signs of an Unhappy Employee
By Dianne Shaddock
This article focuses on 8 clues that you want to pay attention to to be aware whether your employees are unhappy. [Read more...]
Tips On Managing Employee Performance
By Dianne Shaddock
Are you stuck with a problem child working on your team? Instead of avoiding the issue or filling out the pink slip, use these tips to get better results from your employees. [Read more...]
Mind Mapping for Employee Self-Motivation – A Definite Key to Success
By Ronald M Allen
The benefits of training managers on how to motivate your staff and the role of mind mapping techniques in leadership training. [Read more...]
10 Employee Appreciation Ideas You Can Use To Encourage And Motivate Your Team
By Daisy Emert
Acknowledging and recognizing the excellent ways your employees contribute to your company is just as important in contributing to their job satisfaction as their rate of pay. [Read more...]
10 Steps to Improving First Contact Resolution (FCR)
By Rob McDougall
There are ten steps that will provide a powerful First Contact Resolution (FCR) plan that will give you the information and tools needed to improve the performance if your assisted service channels. [Read more...]
How to Motivate Your Customer Service Team
By Ilse J Strauss
Small Business and Customer Service has become synonymous with taking an order with a smile.
It makes you wonder what happened to the Training Manual you received as a Small Business owner when you were taught the logistics of great customer service, the culture you need to advocate and how to translate that into your business. [Read more...]
Tips on Setting Up a Customer Service Call Center for Your Small Business
By Gere P Jordan
When you call a business and reach a courteous, polished customer service representative, you generally feel like you’re speaking with a larger company. [Read more...]
Can Outsourcing IT Lead Generation Make Complicated Sales Simple?
By Phillip Mckenzie
The IT market has grown so much over the recent years. However, with this growth comes a steep price to pay for owners who want to target other firms in this sector. [Read more...]
