Decoding Excuses Used by Supervisors Who Don’t Hold Employees Accountable!
By Denise Scotti-Smith
1. “Relative to other employees, his/ her poor performance isn’t so bad!” [Read more...]
February 6, 2012
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Decoding Excuses Used by Supervisors Who Don’t Hold Employees Accountable!
By Denise Scotti-Smith
1. “Relative to other employees, his/ her poor performance isn’t so bad!” [Read more...]
Using Team Building Seminars to Improve Workplace Performance
By Vanessa Urban
A team is defined as a number of people associated in a type of activity such as work who each put forth effort to achieve a common goal. [Read more...]
Is a Lack of Employee Recognition Damaging to Company Performance?
By Tiffany E DaSilva
In short: yes. And if you don’t understand why, you should probably read on. [Read more...]
Generational Markers: Their Value for Employee Engagement
By Donna Stevenson
“Generational cohorts are people born roughly at the same time, who as a consequence tend to have rather similar attitudes and expectations. [Read more...]
How Pay Raises Lower Employee Morale
By Jerry Ballard
As the economy looks like it might be improving, more employers are thinking about giving raises to their employees. [Read more...]
How to Handle Performance Problems Proactively: 3 Great Approaches
By Rick A Conlow
Problems aren’t bad. They are inevitable. Without problems, you and others are doomed to fail because you’re probably not taking risks as you strive to improve your efforts and results. [Read more...]
Can Team Building Increase ROI?
By Richard Highsmith
in their book, Corporate Culture and Performance, Kotter & Heskett offer some amazing statistical claims. First, let me share their book’s conclusion. [Read more...]
Absenteeism: A Guide To Managing Absence In The Workplace
By Mary McGee
Absenteeism is a blight on many businesses and can often cost employers hundreds, if not thousands of pounds of lost revenue every year. [Read more...]
Do You Need “Training” or an “Intervention”?
By John Robertson
With over 30 years experience as a Training Manager I can’t tell you how many times my phone rings with the caller needing “training” and needing it right now. [Read more...]
The Proven Advantages of Fun and Engaging Team Building Activities
By Alexey V Afinogenov
Team building activities are primarily designed to improve the team spirit and unity within a specific organization to ensure that everyone starts to work towards achieving a common goal. [Read more...]
What Are The Personality Traits Of A Good Team Leader?
By Mike Krutza Co-Author: Jodi Wiff
The Special Role Of A Leader
It is easy to become a manager, unlike becoming a team leader. When you are a manager, you are qualified with your high-end credentials in your resume.
[Read more...]
Performance Metrics for Employee Evaluations
By Paul Baribeau
“Metrics” is a word that can sound intimidating. Essentially, it refers to ways of measuring data about a company, organization, or employee. [Read more...]
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
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