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How Virtual Call Center Jobs Operate

August 29, 2010 By Gail Leave a Comment

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How Virtual Call Center Jobs Operate

By Ling L. Tong

The face of call centers is changing and as a result many call center owners are changing as well. Today the call center industry is moving towards a more advanced look and more and more people are beginning to start what is called a virtual call center.

These call centers work in the same way as normal call centers, calls and made and received at the call center and handled by the employees that have been hired.The number and types of virtual call center jobs are the same as they always were.

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Filed Under: Call Center, Call Center Agents Tagged With: , ,

Employee Recognitions – 63 No-Cost & Low-Cost Suggestions

August 26, 2010 By Gail Leave a Comment

Employee Recognitions – 63 No-Cost & Low-Cost Suggestions

By Ed Rigsbee

Simply throwing money at a challenge, especially in difficult economic times, is generally not your best bet. You can however, put a little energy into a challenge and the result will usually serve you well. What organization can honestly state that they have no employee challenges?

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Filed Under: Call Center Motivation, Employee Retention Tagged With: , ,

Quality of Hire SWOT Analysis – Determine If Your Company’s Talent Level is Rising Or Falling

August 24, 2010 By Gail Leave a Comment

Quality of Hire SWOT Analysis – Determine If Your Company's Talent Level is Rising Or Falling
By  Lou Adler

Is hiring primarily active candidates driving overall company talent levels down and increasing turnover? Increasing quality of hire will soon become the new mantra of corporate recruiting departments.

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Filed Under: Performance Management Tagged With: ,

Alternative Call Center Arrangements

August 22, 2010 By Gail Leave a Comment

Alternative Call Center Arrangements

By Ty Price

Most call centers are based in a centralized location, with many call center agents working side-by-side in cubicles answering telephones or making outbound calls. However, with the advancement of technology, alternative call center arrangements have emerged. Now call centers can make use of remote agents, temporary agents, virtual call centers and interactive centers. We will elaborate on all of these options below.

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Filed Under: Call Center, Call Center Agents, Remote Workers Tagged With: , , ,

Pros and Cons of Strict BPO Monitoring

August 21, 2010 By Gail Leave a Comment

Pros and Cons of Strict BPO Monitoring

By Ivana Lewis

Some BPO experts may say that stringent BPO monitoring is something essential and makes a lot of difference in the performance of the call center. Others would beg to differ. They believe that strict observations make the telemarketing agents conscious of what they are doing and that stops them from performing to the best of their ability.

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Filed Under: Call Center, Call Center Agents, Performance Management Tagged With: , ,

They Are Just Not That Into You

August 21, 2010 By Gail Leave a Comment

They Are Just Not That Into You
By: Andrea Herran

They are just not that into you or your business. Think about your years of managing people. I'm sure there have been times when you have noticed that no matter what you did, said, or wrote – your employee would just look at you with that "whatever" look on their face.

The situation didn't matter, it could be praise, a new project, a thank your or a correction. You got a big "nothing", "nada", "whatever" or "sure". Maybe it wasn't always this way or possible it has always been this way – but what does it mean?

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Filed Under: Human Resources, Performance Management Tagged With: ,

Remedy to Convert the Disadvantages of Call Center Outsourcing Into Advantages

August 20, 2010 By Gail 1 Comment

Remedy to the Disadvantages of Call Center Outsourcing Into Advantages

By Morris Jane

Gone are the days when outsourcing was considered as unneeded complication and something unwanted and unwelcome guests in business premises.

With the time, economies and markets, business owners have not only softened their approach towards call centre outsourcing but also made them a significant extension of their business given the profits and cost control associated to BPO services.

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Filed Under: Call Center, Call Center Management, Call Center Outsourcing Tagged With: , ,

How to Build Rapport in Your Telesales and Telemarketing Calls

August 18, 2010 By Gail 1 Comment

How to Build Rapport in Your Telesales and Telemarketing Calls

By Heindrich Churchill

So much has been written about building rapport when doing cold calling. The one who builds rapport early takes control of the call and closes the sale. Without rapport, people will have no reason to stay on the phone talking to you.

Some people seem to have a knack in carrying a telephone conversation smoothly. But for others, it is a skill that can be learned. What exactly is rapport and how important is building rapport in telemarketing?

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Filed Under: Call Center Agents, Call Center Training, Customer Service Training Tagged With: ,

Motivation For Call Center Executives

August 16, 2010 By Gail 1 Comment

Motivation For Call Center Executives
By: Ivana Lewis

Call center executives work in a high pressure situation. There is competition within the BPO unit as well as outside it. The telemarketing agents work as individual units and also as a team. As individuals, their aim is to make it to the next level. As a team, they strive to take the telemarketing services firm to where it is capable of handling projects from bigger brands.

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Filed Under: Call Center, Call Center Management, Call Center Motivation Tagged With: , ,

Top 5 Features of Outsourcing Call Center Services

August 15, 2010 By Gail 1 Comment

Top 5 Features of Outsourcing Call Center Services

By Jeff Ken Morgan

A call center is intended to cover the difference between an organization and customers to improve business. A customer care representative receives the request of customers and replies as quick as possible in an accurate manner.

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Filed Under: Call Center, Call Center Management Tagged With: , , ,
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