Types of Performance Evaluation – What’s So Special About 360 Degree Feedback?
By Andy Mare
Performance evaluations, or performance appraisals, are an effective way of assessing an employees performance in the place of work. [Read more...]
Types of Performance Evaluation – What’s So Special About 360 Degree Feedback?
April 30, 2012 By Leave a Comment
4 Strikes and You’re Out!
March 13, 2012 By Leave a Comment
4 Strikes and You’re Out!
By Andrea Herran
Do you use progressive discipline (or counselling as I prefer to call it)? Do you know how? I prefer to call it counselling as the purpose behind the conversation is to let a person know that improvement is needed and you would like to see them succeed. [Read more...]
3 Reasons to Invest in a Call Center Coaching Program
March 12, 2012 By Leave a Comment
3 Reasons to Invest in a Call Center Coaching Program
By Joe McFadden
Call center coaching is the number one way a manager can improve a contact center employee’s performance.
Do You Dread Your Staff One to Ones?
February 23, 2012 By 1 Comment
Do You Dread Your Staff One to Ones?
By Caroline Cooper
What’s the point of performance reviews?
The starting point has to be identifying what you want to achieve from the meetings. Sadly some see it just as a chore.
Performance Management: Are Performance Objectives An Old Model of Management?
October 14, 2011 By Leave a Comment
Performance Management: Are Performance Objectives An Old Model of Management?
By Joan Henshaw
One of the reasons some managers and business owners I work with are reluctant to use performance objectives, as a way of improving employee performance and satisfaction, is because they see them as a bit ‘old school’ – as an old model of management
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DiSC Assessment – Monitoring Your Employees
August 28, 2011 By Leave a Comment
DiSC Assessment – Monitoring Your Employees
By Philip A Jones
DiSC looks at mental and emotional attributes and is used to analyze four critical aspects of human behavior by testing a person's reaction in specific situations within a given environment.
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OUT With Staff Appraisals and IN With Performance Coaching
July 16, 2011 By Leave a Comment
OUT With Staff Appraisals and IN With Performance Coaching
By Charlotte A Rogers
The dreaded 'staff appraisal' is feared by employees worldwide. It goes by many different aliases – performance appraisal; employee appraisal; performance review; development discussion, ultimately they all mean the same thing – you're about to have all of your worst qualities and characteristics pointed out, written down and rated on some sort of scoring system which will then be stored in a confidential file and locked in a metal bullet-proof filing cabinet somewhere.
Team Leader Training – How to run Effective One-to-ones
July 6, 2011 By 5 Comments
Team Leader Training – How to run Effective One-to-Ones
By Kate Tammemagi
It is essential for any Team Leader to be skilled at holding motivational one-to-one's with their Team Members. This is the people management tool we use to coach, motivate, develop and manage each individual. One-to-ones require planning, structuring and effective use of people skills to achieve success.
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Telephone Interpreting – Tearing Down Language Barriers
April 28, 2011 By 1 Comment
By Jeff Noctis
What is Interpretation?
Interpretation is the transmission of an oral message from one language to another. In many cases interpretation requires there to be an interpreter on location as two or more individuals of various cultures meet and communicate. When a direct meeting isn't possible, telephone interpreting services can be used to effectively communicate.
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Communication Skills – First Steps in Communicating Effectively
March 13, 2011 By Leave a Comment
Communication Skills – First Steps in Communicating Effectively
By: Kate Tammemagi
Competence with communication skills is essential in the workplace. By competence we mean working at how you communicate, so that you get better and better at communicating effectively with all of those people with whom you interact.
Motivating a Team of Slackers
February 13, 2011 By Leave a Comment
Motivating a Team of Slackers
By Polly Silva
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According to Wikipedia, "slacker" is the name for a person who avoids work. It is more than that, however. In western society, it is a slur against a person.
5 Questions to Ask Before Getting Feedback
January 30, 2011 By Leave a Comment
5 Questions to Ask Before Getting Feedback
By Joelle Jay
So you've been given the opportunity to get feedback from your peers, your clients, or maybe your boss? Although feedback can be one of the most powerful learning experiences you'll ever have, it can be even more effective if you take time to set them up right. Here are five questions to ask before you ask for feedback.
