Good Employees, Better Employees – Getting the Boss’s Attention
By April McCallum
Do you want your boss to notice you? Get your boss’s attention by transforming yourself from a “good employee” into a “better employee”.
May 23, 2012
Call Center Industry News and Tips
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Good Employees, Better Employees – Getting the Boss’s Attention
By April McCallum
Do you want your boss to notice you? Get your boss’s attention by transforming yourself from a “good employee” into a “better employee”.
How a Solid Onboarding Process Can Help You Improve Employee Retention
By Dave Dart
From start to finish, the hiring process can be lengthy and complex with so many steps, people, negotiations, and costs involved. [Read more...]
Will They Leave?
We Always Get, What We’ve Always Got
by Jim Joseph Brown
When I was a much younger man in one of my very first leadership positions, I received some terrific advice from a wise and trusted mentor.
Is a Lack of Employee Recognition Damaging to Company Performance?
By Tiffany E DaSilva
In short: yes. And if you don’t understand why, you should probably read on. [Read more...]
How Pay Raises Lower Employee Morale
By Jerry Ballard
As the economy looks like it might be improving, more employers are thinking about giving raises to their employees. [Read more...]
Healing Employment – Retention and Development
By Kim Shepherd
Final in a Series on “Employment is Broken”
An effective employment process is critical for employers when seeking to add new members to their staff.
[Read more...]

Some Very Important Employee Engagement Ideas
By Doreen Mcgunagle
Employee engagement ideas are tips for companies that want to improve on their work force. [Read more...]
How To Conduct Teamwork Training For Business Organizations
By Tony Jacowski
Teamwork is the collective work done by a group towards a certain goal. It is important in attaining all the aims of an organization or a group. No matter what kind of a group you belong to, working together is vital in order to get an efficient output.
Employee Turnover Within The Company
By Laurus Nobilis
Every company is run by the people. It is said that the people are the most valuable asset of the company. It is no wonder that this statement is very well known, because the performance of the company directly depends on the people. [Read more...]
Lets Take A Peek At Call Center Outsourcing And Its Rewards
Rapidly growing businesses all appear to favor outsourcing their customer service call centers or telemarketing services and the like to other countries.
[Read more...]

Pay for Performance – Some Basics
By John H. Williamson
We have all heard about Pay for Performance (P4P) and some of our companies have implemented a P4P program and are seeing positive results. But what is P4P and how does it work best? There are forms and incarnations of P4P that work better than others. Here is my take on it.
[Read more...]
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
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