Is a Lack of Employee Recognition Damaging to Company Performance?
By Tiffany E DaSilva
In short: yes. And if you don’t understand why, you should probably read on. [Read more...]
February 10, 2012
Call Center Industry News and Tips
If you're new here, you may want to subscribe to my RSS feed. Or visit our, Call Center Training to learn how to improve your call center metrics. Thanks for visiting!
Is a Lack of Employee Recognition Damaging to Company Performance?
By Tiffany E DaSilva
In short: yes. And if you don’t understand why, you should probably read on. [Read more...]
How Pay Raises Lower Employee Morale
By Jerry Ballard
As the economy looks like it might be improving, more employers are thinking about giving raises to their employees. [Read more...]
Healing Employment – Retention and Development
By Kim Shepherd
Final in a Series on “Employment is Broken”
An effective employment process is critical for employers when seeking to add new members to their staff.
[Read more...]

Some Very Important Employee Engagement Ideas
By Doreen Mcgunagle
Employee engagement ideas are tips for companies that want to improve on their work force. [Read more...]
How To Conduct Teamwork Training For Business Organizations
By Tony Jacowski
Teamwork is the collective work done by a group towards a certain goal. It is important in attaining all the aims of an organization or a group. No matter what kind of a group you belong to, working together is vital in order to get an efficient output.
Employee Turnover Within The Company
By Laurus Nobilis
Every company is run by the people. It is said that the people are the most valuable asset of the company. It is no wonder that this statement is very well known, because the performance of the company directly depends on the people. [Read more...]
Lets Take A Peek At Call Center Outsourcing And Its Rewards
Rapidly growing businesses all appear to favor outsourcing their customer service call centers or telemarketing services and the like to other countries.
[Read more...]

Pay for Performance – Some Basics
By John H. Williamson
We have all heard about Pay for Performance (P4P) and some of our companies have implemented a P4P program and are seeing positive results. But what is P4P and how does it work best? There are forms and incarnations of P4P that work better than others. Here is my take on it.
[Read more...]
4 Reasons to Restock the Treat Cupboard
By Laura Sheffield
Our office treat cupboard was restocked today. So was employee morale.
Three different times this morning, I heard someone open the cupboard and get excited about the new goods: NutriGrain bars, Oreos, Fruit-by-the-Foot, canned peaches, trail mix, and even Veggie Straws.
[Read more...]

Planning a New Employee Orientation
By Andy E Grant
If you've been charged with coordinating employee orientation for your company or department, here's a basic outline to get you started.
[Read more...]
Finders Keepers, Losers Weepers: How to Attract and Retain Talent
By Ian Stephens
Finding talented people isn't all that hard. Throw a start up bonus on top of the attractive salary package and they probably won't say no. Keeping them… now there's the challenge. And if you thought the 'War on Talent' has already occurred, think again.
[Read more...]
Inexpensive Employee Perks You Might Not Have Considered
By Tim M Margolis
Hiring and retaining the best employees often requires offering them perks that make them feel special and appreciated. This can be anything as simple as a better parking space to a free birthday luncheon.
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
Subscribe and Receive RSS Updates To Your Email Address
Copyright © 2012 · News Theme on Genesis Framework · WordPress · Log in