Call Center Industry News and Tips
Tardiness in the Workplace: Do’s and Don’ts for Supervisors
By Dianne Shaddock
$3 billion. That’s how much in productivity experts estimate American companies lose to tardiness in the workplace every year. In fact, a whopping 20% of workers admitted they were late at least once a week, according to a CareerBuilder.com survey. [Read more...]
Tricks to Improve Employee Retention
By Michel Disusa
Employee retention is critical for any organization. This is a way to keep your productive workers within your workplace. [Read more...]
Will They Leave?
Saying Goodbye Is the Hardest
By Andrea Herran
People leave a business for many reasons. Promotion, better salary, flexible work hours, to work closer to home or it’s just not working out. [Read more...]
We Always Get, What We’ve Always Got
by Jim Joseph Brown
When I was a much younger man in one of my very first leadership positions, I received some terrific advice from a wise and trusted mentor.
Absenteeism: A Guide To Managing Absence In The Workplace
By Mary McGee
Absenteeism is a blight on many businesses and can often cost employers hundreds, if not thousands of pounds of lost revenue every year. [Read more...]
The Causes of Poor Employee Retention
By Emma Njau
Employee retention is the key to long-term success in any organization. Managers who recognize this fact always strive to keep the best talent with the company.
[Read more...]
Why 44% of Today’s Leaders Are Unhappy With Their Employees’ Performance
By Skip Weisman
Forty-four percent of business leaders at various levels and a variety of industry categories reported disappointment in the performance results of their employees, in a survey I recently conducted. [Read more...]
Employee Turnover Within The Company
By Laurus Nobilis
Every company is run by the people. It is said that the people are the most valuable asset of the company. It is no wonder that this statement is very well known, because the performance of the company directly depends on the people. [Read more...]
Pay for Performance – Some Basics
By John H. Williamson
We have all heard about Pay for Performance (P4P) and some of our companies have implemented a P4P program and are seeing positive results. But what is P4P and how does it work best? There are forms and incarnations of P4P that work better than others. Here is my take on it.
[Read more...]
Finders Keepers, Losers Weepers: How to Attract and Retain Talent
By Ian Stephens
Finding talented people isn't all that hard. Throw a start up bonus on top of the attractive salary package and they probably won't say no. Keeping them… now there's the challenge. And if you thought the 'War on Talent' has already occurred, think again.
[Read more...]
Inexpensive Employee Perks You Might Not Have Considered
By Tim M Margolis
Hiring and retaining the best employees often requires offering them perks that make them feel special and appreciated. This can be anything as simple as a better parking space to a free birthday luncheon.
