How to Ensure Your Remote Employees Work Effectively
By Mark P Palmer
In today’s business world it has become increasingly common for employees to work from home. [Read more...]
How to Ensure Your Remote Employees Work Effectively
December 22, 2011 By Leave a Comment
Effective Online Meetings: 3 Steps to Ensure Productive Meetings
October 30, 2011 By 1 Comment
Effective Online Meetings: 3 Steps to Ensure Productive Meetings
By James Hamby
Online meetings are a staple in today’s high tech business world. However, that doesn’t mean that you don’t need to take steps to ensure the efficacy and productivity of your meetings. [Read more...]
Lone Workers
October 29, 2011 By Leave a Comment
Lone Workers
By David Lynes
As the way we work, where we work and how we work is forever changing, we are seeing a certain swing away from office based jobs and into people working alone, either by working from home or as part of a company that employs workers to go out and work remotely.
[Read more...]
Issues Related With Managing Virtual Employees
October 26, 2011 By 1 Comment
Issues Related With Managing Virtual Employees
By Bill Walsh
In the Internet era, one remarkable development in personnel acquisition is saving office spaces by outsourcing work. The shift now goes toward hiring off-site employees with good skills set and keeping in-house population to a minimum. [Read more...]
The Real Challenges of Remote Leadership
September 30, 2011 By 1 Comment
The Real Challenges of Remote Leadership
By Duncan Brodie
Whether local, national or even international, leaders are finding more and more that they are having to lead teams of people who are remotely based from them.
New Rules for Virtual Management?
July 24, 2011 By Leave a Comment
New Rules for Virtual Management?
By Nancy J. Williams
"In the next three years, public and private sector IT decision makers expect telework to increase by sixty five percent and thirty three percent respectively."1 According to the Office of Personnel Management, in 2009 they reported that approximately 102,000 Federal employee's telework.
[Read more...]
Top Seven Benefits of Implementing Telecommuting Policy
July 14, 2011 By 1 Comment
Top Seven Benefits of Implementing Telecommuting Policy
By Larence Cok
Gone are the days when people have to buy new professional outfits to attend a meeting or to finalize an important business deal over lunch meetings. The advancement in technology has helped in improving connectivity by reducing the distances to a great level.
VoIP Contact Center: Why Shrinkage is Your Worst Nightmare
May 28, 2011 By 1 Comment
VoIP Contact Center: Why Shrinkage is Your Worst Nightmare
By Business Software
Whether you run an on-premise or virtual contact center, you know that shrinkage is your worst nightmare. This time that your agents spend doing anything other than interacting with customers is a drain on your overall budget. The biggest challenge for you is that some of the activities they are completing are necessary to the overall job.
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Know Something About Virtual Call Centers and Contact Center Solutions
May 22, 2011 By Leave a Comment
Know Something About Virtual Call Centers and Contact Center Solutions
By Walt R Robertson
To set up a virtual call center we need a contact center solution. A contact center solution comes in varied size depending on the size and the type of the business you are trying to set up. Virtual call centers are well equipped call centers to provide the quality service to their customer, for that they need the help of contact center solution.
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Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources
May 21, 2011 By 1 Comment
Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources
By Nuno Periquito
The last couple of years have seen an increase in the number of Home Based Virtual Contact Centers leveraged by the huge traction that the Work at Home agent's business model is receiving from the industry. Work at Home agents is not a new idea, in fact; companies have tried to implement this model for several years. What is changing? What are the drivers pushing this business model?
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Teamwork-for-Telecommuters
May 19, 2011 By Leave a Comment
Teamwork-for-Telecommuters
By Bart Icles
Telecommuting is no longer something unusual or groundbreaking. More and more companies are recognizing that it is actually not a bad thing to practice.
There are instances wherein employees find that they are more productive when working remotely and on their own, and telecommuting also becomes a very good option if an employee is just unable to come in to the office.
New Wave Technology CRM and Telecoms All-In-One
April 2, 2011 By Leave a Comment
New Wave Technology CRM and Telecoms All-In-One
By Claire Hibbert
When it comes to running a business it is important to have a good telecoms and IT set up from the off-set, systems which will move forward with you as your needs change and your team grows.
