Teleselling Mistakes: 5 Things to Avoid When Making a Sales Call
By Ralph Guzman
Most organizations today are aware that telesales is an essential part of a company’s overall sales and marketing effort.
February 23, 2012
Call Center Industry News and Tips
If you're new here, you may want to subscribe to my RSS feed. Or visit our, Call Center Training to learn how to improve your call center metrics. Thanks for visiting!
Teleselling Mistakes: 5 Things to Avoid When Making a Sales Call
By Ralph Guzman
Most organizations today are aware that telesales is an essential part of a company’s overall sales and marketing effort.
Cold Calling – Techniques That Work and Techniques That Don’t
by Dr. Gary S. Goodman
It took minutes for the mixed-martial artists to subdue the hotel lobby robber, despite the fact there were four or five of the good guys, and they were in peak form, having just returned from a tournament. [Read more...]
Is Telemarketing Still Effective?
By Chad Gookin
Telemarketing. The sound of this word seems to send chills down people’s spines. The subject of telemarketing-or telesales-has become a tale of two sides.
[Read more...]
In Selling, Are The Pauses More Important Than The Words?
By Dr. Gary S. Goodman
Mozart, the musical genius, reportedly bristled when a critic claimed the master’s music was too sparse.
[Read more...]
The Value of a Web Call Center
By Laurie Leonard
I am always surprised at the number of companies who are completely unprepared for the telephone traffic that a new website, a new product or service launch on their site or a new online marketing program will generate.
[Read more...]
The Benefits of Having On-Hold Music
By Rich McPharlin
Most people are familiar with being put on hold when they phone up a government organisation or a commercial business of some kind. We often complain about being put on hold, but while we are waiting for staff to be available to answer our query we can enjoy listening to some really nice music.
[Read more...]

Appointment Setting Cold Calls – 3 Sales Tips To Get Your Call Off To A Great Start
By Stephen Craine
Appointment setting cold calls are how field and direct sales people gain the opportunity to make a sale and earn their commission or grow their business. Follow these 3 tips and you will start your call with confidence, and make more money earning sales appointments.
[Read more...]
Cold Calling Tips for Direct Sales Appointment Setting From a Working Manager and Trainer
By Stephen Craine
Cold calling tips to help you to engage direct sales prospects with your appointment setting telephone calls.
When you phone prospects in their own home, take some of their time, and interrupt what they were doing, you must have a really strong Introduction stage to your cold call. If you haven't got engaging first lines that grab the prospect's attention you'll get objections and hang ups.
7 Keys To Boost Sales With Your Whiteboard Presentation Skills
By Milly R Sonneman
Here we are at 'back to school' time for children…and for sales teams. If you haven't picked up a whiteboard marker and started to practice, now is the time. Here are 7 ways to prepare fast.
[Read more...]
Improve Sales by Outsourcing Call Centers
By Carol Stern
Outsourcing call centers are excellent methods of generating sales and help current customers with technical support and customer support issues for several small, medium and large businesses.
[Read more...]
Successful Cold Calling Scripts: Hint – You Need More Than Words
By Leslie J Buterin
There are cold calling scripts available for free. There are cold calling scripts available for a fee. You can read those scripts word for word or absorb the words and speak from memory. Yet still the results you want seem to be just out of reach.
[Read more...]

Maximize the Use of Your Leads Database
By Alice Clark
Almost every day, you want to find business opportunities that will bring you new clients, especially those that are ready to buy. But, you do not know who these people are or what companies.
[Read more...]
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
Subscribe and Receive RSS Updates To Your Email Address
Copyright © 2012 · News Theme on Genesis Framework · WordPress · Log in