Call Center Industry News and Tips
5 Reasons Why Cold Calling Doesn’t Work Anymore
By Kees Scheffel
It absolutely baffles me that salespeople still use cold calling as their main tool to generate leads. Why do so many salespeople still use this ancient weapon to get the leads they need to do business? [Read more...]
Why Choose Call Statistics to Your Marketing Campaigns
By Neil Barrall
‘Statistics’. Terrible word to pronounce. Fabulous aspect of your marketing!
Any time you run a marketing campaign, it’s wise to use call statistics to show you any incremental increase in call rates as a result of your activity. [Read more...]
Teleselling Mistakes: 5 Things to Avoid When Making a Sales Call
By Ralph Guzman
Most organizations today are aware that telesales is an essential part of a company’s overall sales and marketing effort.
Cold Calling – Techniques That Work and Techniques That Don’t
by Dr. Gary S. Goodman
It took minutes for the mixed-martial artists to subdue the hotel lobby robber, despite the fact there were four or five of the good guys, and they were in peak form, having just returned from a tournament. [Read more...]
Is Telemarketing Still Effective?
By Chad Gookin
Telemarketing. The sound of this word seems to send chills down people’s spines. The subject of telemarketing-or telesales-has become a tale of two sides.
[Read more...]
In Selling, Are The Pauses More Important Than The Words?
By Dr. Gary S. Goodman
Mozart, the musical genius, reportedly bristled when a critic claimed the master’s music was too sparse.
[Read more...]
The Value of a Web Call Center
By Laurie Leonard
I am always surprised at the number of companies who are completely unprepared for the telephone traffic that a new website, a new product or service launch on their site or a new online marketing program will generate.
[Read more...]
The Benefits of Having On-Hold Music
By Rich McPharlin
Most people are familiar with being put on hold when they phone up a government organisation or a commercial business of some kind. We often complain about being put on hold, but while we are waiting for staff to be available to answer our query we can enjoy listening to some really nice music.
[Read more...]
Appointment Setting Cold Calls – 3 Sales Tips To Get Your Call Off To A Great Start
By Stephen Craine
Appointment setting cold calls are how field and direct sales people gain the opportunity to make a sale and earn their commission or grow their business. Follow these 3 tips and you will start your call with confidence, and make more money earning sales appointments.
[Read more...]
Cold Calling Tips for Direct Sales Appointment Setting From a Working Manager and Trainer
By Stephen Craine
Cold calling tips to help you to engage direct sales prospects with your appointment setting telephone calls.
When you phone prospects in their own home, take some of their time, and interrupt what they were doing, you must have a really strong Introduction stage to your cold call. If you haven't got engaging first lines that grab the prospect's attention you'll get objections and hang ups.
7 Keys To Boost Sales With Your Whiteboard Presentation Skills
By Milly R Sonneman
Here we are at 'back to school' time for children…and for sales teams. If you haven't picked up a whiteboard marker and started to practice, now is the time. Here are 7 ways to prepare fast.
[Read more...]
Improve Sales by Outsourcing Call Centers
By Carol Stern
Outsourcing call centers are excellent methods of generating sales and help current customers with technical support and customer support issues for several small, medium and large businesses.
[Read more...]
