Making Your Message Stick: 7 Tips for Trainers and Teachers
By Kathy M Mangold
You’re standing there, behind the podium, because you have an expertise to share. [Read more...]
Retrain the Employee or Fix the Corporate Culture? You Decide
November 23, 2011 By Leave a Comment
Retrain the Employee or Fix the Corporate Culture? You Decide
By Denise Scotti-Smith
A supervisor has many tools at their disposal that they can use to correct poor employee performance. They may provide coaching, corrective discipline and role modeling.
How Crucial It Is to Train Managers
November 15, 2011 By Leave a Comment
How Crucial It Is to Train Managers
By Ahsan Ayub
No one can deny the importance of training managers in today’s world. Organizations are striving hard to gain competitive advantage and in this regards, managers have a significant role to play. [Read more...]
Corporate Training – Making People ‘A Business Professional’ From Inside
November 13, 2011 By Leave a Comment
Corporate Training – Making People ‘A Business Professional’ From Inside
By Jennie Kakkad
All the Businesses should have a clearly defined strategy and set of objectives that direct and drive all the decisions made especially for training decisions. [Read more...]
Practice Does NOT Always Make Perfect
October 25, 2011 By 1 Comment
Practice Does NOT Always Make Perfect
By Deborah Laurel
If an activity requires an immediate automatic response, then a great deal of repetition and practice is typically necessary. However, the need for practice and its effectiveness for some skills can be highly individual.
3 Reasons Your Customer Service Training Isn’t Sticking
October 20, 2011 By Leave a Comment
3 Reasons Your Customer Service Training Isn’t Sticking
By Shaun Belding
One of the biggest issues with customer service training – all training, in fact – is that it often doesn’t ‘stick.’ To steal from John Wanamaker’s famous quote about advertising,”Half the money I spend on training is wasted; the trouble is I don’t know which half.”
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Top 5 Ways of Keeping Your Cool When Dealing With Angry Customers
October 18, 2011 By 2 Comments
Top 5 Ways of Keeping Your Cool When Dealing With Angry Customers
By Bill Walsh
By staying calm, you may be able to satisfy even an upset customer. Even if you don’t, you can maintain your professionalism.
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How Supervisors Ensure That Employee Training Is Successful
October 16, 2011 By 2 Comments
How Supervisors Ensure That Employee Training Is Successful
By Deborah Laurel
Training is intended to support employee performance. Supervisors should take advantage of this important resource and actively participate throughout the entire training process.
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How to Perk Up Your PowerPoint
October 12, 2011 By Leave a Comment
How to Perk Up Your PowerPoint
By Stephanie Scotti
Using ” Glance and Grab” to Perk Up Your PowerPoint
YouTube videos satirize them. Bestsellers criticize them. And we all dread them. I’m talking about those dense, badly organized, put-you-to-sleep PowerPoint presentations. [Read more...]
Enhancing Quality Control With Leadership Training
October 9, 2011 By Leave a Comment
Enhancing Quality Control With Leadership Training
By Tony Jacowski
The quality of products and services an organization offers can cause the very success or failure of that company. All companies strive to be the best at what they do.
Ice Breakers – Important to Ease the Tension
October 6, 2011 By Leave a Comment
Ice Breakers – Important to Ease the Tension
By Pady N
We have all heard about ice breakers, but what are they? An ice breaker is an exercise which is aimed at warming up a new group of people. It helps people to know each other.
Annoy Your Audience: Read Your PowerPoint Presentation Slides
October 4, 2011 By Leave a Comment
Annoy Your Audience: Read Your PowerPoint Presentation Slides
By George Torok
If your goal is to irritate your audience during your next presentation, read your PowerPoint slides to them. According to several audience polls and business surveys, the number one presentation complaint is “The speaker read the PowerPoint slides to us.”
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