What Is Call Resolution?
By Sarah Shore
First call resolution is one of the most important metrics for a customer service department.
Customer Service – One Critical Step to Get Employees on Board!
January 25, 2012 By 3 Comments
Customer Service – One Critical Step to Get Employees on Board!
By Meridith Powell
My work as a business coach and sales and service speaker has me traveling quite a bit. I often have to run errands and take care of family business while on the road. [Read more...]
Tools For Customer Service
January 9, 2012 By Leave a Comment
Tools For Customer Service
By Boby Hermez
There are many innovative Web-related tools to enhance customer service and Customer Relationship Management (CRM). Here are the major ones: [Read more...]
Customer Service On The Web
January 8, 2012 By 1 Comment
Customer Service On The Web
By Boby Hermez
Customer service on the Web can take many forms, such as answering customer inquiries, providing search and comparison capabilities, providing technical information to customers, allowing customers to track order status, and of course allowing customers to place an online order. [Read more...]
Providing Quality Customer Service – How to Deal With Complaints
December 17, 2011 By Leave a Comment
Providing Quality Customer Service – How to Deal With Complaints
By Keith Barreto
It’s probably the ultimate achievement for a customer service representative to take a customer who is complaining and end with them sending a written compliment. [Read more...]
10 Call Answering Tips for Outstanding Service
November 13, 2011 By Leave a Comment
10 Call Answering Tips for Outstanding Service
By Elizabeth L. Robinson
There aren’t many jobs out there where phone answering skills are moot. From service techs to attorneys, phone etiquette sets the tone for your entire business.
[Read more...]
Are You Loyal to Your Customers? Really?
October 27, 2011 By 2 Comments
Are You Loyal to Your Customers? Really?
By Shaun Belding
Check out the mission statements of most organizations, and there’s a good chance you will see some reference to customer service, customer experience or ‘customer centric.’
[Read more...]
Ways to Satisfy and Motivate Employees
October 23, 2011 By 1 Comment
Ways to Satisfy and Motivate Employees
By Kimberly Wolfe
Satisfied employees usually translate to having satisfied customers. Keeping your employees happy, though, isn’t easy. But with a little creativity, motivational programs can be done regularly.
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3 Reasons Your Customer Service Training Isn’t Sticking
October 20, 2011 By Leave a Comment
3 Reasons Your Customer Service Training Isn’t Sticking
By Shaun Belding
One of the biggest issues with customer service training – all training, in fact – is that it often doesn’t ‘stick.’ To steal from John Wanamaker’s famous quote about advertising,”Half the money I spend on training is wasted; the trouble is I don’t know which half.”
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Top 5 Ways of Keeping Your Cool When Dealing With Angry Customers
October 18, 2011 By 2 Comments
Top 5 Ways of Keeping Your Cool When Dealing With Angry Customers
By Bill Walsh
By staying calm, you may be able to satisfy even an upset customer. Even if you don’t, you can maintain your professionalism.
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Why Good Customer Service Is Necessary and How to Attain It
September 19, 2011 By Leave a Comment
Why Good Customer Service Is Necessary and How to Attain It
By Tony Jacowski
In any successful business firm, the quest and commitment to a good client service starts from the company leaders. They must have the urge to not just fulfill the expectations of the client but also to go above and beyond in order to exceed them.
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How Enterprise Cross-Sell Can Improve Customer Service
September 11, 2011 By Leave a Comment
How Enterprise Cross-Sell Can Improve Customer Service
By Kristie K Heinemann
Consumers' trust in the financial industry has been shaken. Banks need to be able to make their customers feel comfortable with their banking experience and offer them products that can be interwoven into the fabric of their day-to-day activities.
