Are You Loyal to Your Customers? Really?
By Shaun Belding
Check out the mission statements of most organizations, and there’s a good chance you will see some reference to customer service, customer experience or ‘customer centric.’
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Are You Loyal to Your Customers? Really?
October 27, 2011 By 2 Comments
Ways to Satisfy and Motivate Employees
October 23, 2011 By 1 Comment
Ways to Satisfy and Motivate Employees
By Kimberly Wolfe
Satisfied employees usually translate to having satisfied customers. Keeping your employees happy, though, isn’t easy. But with a little creativity, motivational programs can be done regularly.
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3 Reasons Your Customer Service Training Isn’t Sticking
October 20, 2011 By Leave a Comment
3 Reasons Your Customer Service Training Isn’t Sticking
By Shaun Belding
One of the biggest issues with customer service training – all training, in fact – is that it often doesn’t ‘stick.’ To steal from John Wanamaker’s famous quote about advertising,”Half the money I spend on training is wasted; the trouble is I don’t know which half.”
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Top 5 Ways of Keeping Your Cool When Dealing With Angry Customers
October 18, 2011 By 2 Comments
Top 5 Ways of Keeping Your Cool When Dealing With Angry Customers
By Bill Walsh
By staying calm, you may be able to satisfy even an upset customer. Even if you don’t, you can maintain your professionalism.
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Why Good Customer Service Is Necessary and How to Attain It
September 19, 2011 By Leave a Comment
Why Good Customer Service Is Necessary and How to Attain It
By Tony Jacowski
In any successful business firm, the quest and commitment to a good client service starts from the company leaders. They must have the urge to not just fulfill the expectations of the client but also to go above and beyond in order to exceed them.
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How Enterprise Cross-Sell Can Improve Customer Service
September 11, 2011 By Leave a Comment
How Enterprise Cross-Sell Can Improve Customer Service
By Kristie K Heinemann
Consumers' trust in the financial industry has been shaken. Banks need to be able to make their customers feel comfortable with their banking experience and offer them products that can be interwoven into the fabric of their day-to-day activities.
Is Customer Service Outsourcing The Solution?
August 22, 2011 By Leave a Comment
Is Customer Service Outsourcing The Solution?
By Carolyn V Torres
Many company owners are faced with the predicament whether to outsource customer services in the midst of rapid increase in the customer base. Customer service outsourcing is now a trend in business process outsourcing or BPO. Calls are routed to people that specialize in handling large volumes of queries.
Customer Service Tips – At Your Service: Gaining the Competitive Edge
August 7, 2011 By 1 Comment
Customer Service Tips – At Your Service: Gaining the Competitive Edge
By Mimi Donaldson
Top people seem to already have an edge in grasping the "rapport-building service" mentality. We discovered long ago that people often don't "buy" on the basis of need, and people don't "sell" based on their breadth of product knowledge.
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Important Soft Skills Training Every Employee Needs
July 28, 2011 By 1 Comment
Important Soft Skills Training Every Employee Needs
By Kate Bryan
Do you think your employees have the right soft skills to help them do their job? Because while technical skills are important in any industry, it is still the way they communicate and interact with other people that would truly matter in the end.
Using Call Centre Data Can Improve Customer Service
July 21, 2011 By Leave a Comment
Using Call Centre Data Can Improve Customer Service
By Martin Hofschroer
Many businesses are missing a trick by failing to using contact centre data to improve customer service.
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How to Not Approach Customer Service
July 17, 2011 By Leave a Comment
How to Not Approach Customer Service
By Dan Jenkins
This article is about avoiding tactics that will get you less customer service than you need. Perhaps the point of this article is this: Customer Service Representatives are people, not companies. If you want the help of a person, don't treat them like a company.
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Quicker Response Times Will Improve Customer Service
July 12, 2011 By 1 Comment
Quicker Response Times Will Improve Customer Service
by Martin Hofschroer
Businesses can improve customer service by responding to consumer complaints as quickly as possible.
Research by Eptica revealed that a significant number of contact centres failed to respond to online consumer queries through email communication in their own promised time frames.
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