How To Resolve Disputes In The Workplace
By Mary McGee
Working with others can be an enjoyable experience but unfortunately this can also prove to be a breeding ground for misunderstanding and disputes. [Read more...]
February 6, 2012
Call Center Industry News and Tips
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How To Resolve Disputes In The Workplace
By Mary McGee
Working with others can be an enjoyable experience but unfortunately this can also prove to be a breeding ground for misunderstanding and disputes. [Read more...]
How to Turn Employee Survey Responses Into Action
By Paul Baribeau
The “inner-view,” or employee survey, is supposed to be a way for companies to gather voluntary data from their trusted staff. The problem many face is getting their employees to participate in the survey. [Read more...]
How Much Should Dress Code Matter?
By Saxon Marsden-Huggins
Job interviews have not gone through many changes over the past several years. [Read more...]
A Look At Employee Retention Strategies
By Doreen Mcgunagle
It is very important for companies to find ways to encourage their employees to remain with them for the greatest amount of time. [Read more...]
Produce Momentum by Hiring the Right People First
By A. Myers Kennedy
The economy of today is pretty tough. Thousands of people have been laid off or lost their jobs completely. Add to those numbers the thousands of college graduates newly out of school looking for their dream job. [Read more...]
Effective Workplace Conflict Resolution Results in Happier and Healthier Employees
By Christian K Nordtomme
Work is a large part of life for most Americans, and not just because the salary they earn is usually a necessity.
[Read more...]
Group Incentives In Human Resources
By Artur Victoria
Economic analysis of group incentive schemes begins with the free-rider problem: The individual member of the group bears fully the personal costs of her efforts but shares the gains from those efforts, in terms of improved performance and hence increased compensation, with members of the group.
[Read more...]
How to Tackle Staff Turnover and Absenteeism Without It Costing a Penny
By Martin Day
In business terms I admit to having been round the block a number of times.
[Read more...]
Annual Performance Appraisals – Time for a Fresh Outlook
By Scott H Brown
You know the feeling. All day you have been distracted by that 2pm appointment on your calendar; “Annual Performance Appraisal with Supervisor”. Your palms are clammy, your thoughts are distracted and you find yourself questioning whether your boss really knows your true value and what you accomplished this year.
[Read more...]
Human Resources – What Exactly Does This Department Do?
By Venus Vasquez
Human Resources (HR) refer to the workforce or the manpower of an organization. No matter how small or large an organization is, it depends on its human resources to render success to the organization.

4 Tips to Make Employee Scheduling Easier
By Carolyn Villanueva
If you're a scheduling manager who's spending countless hours preparing employee work schedules, trust me, you're not alone. Week after week, managers and supervisors have to produce efficient and error-free schedule that will keep the business operations running smoothly.
Common Concerns With Staff Scheduling and How an Employee Scheduling Software Can Help
By Carolyn Villanueva
If you're managing a company where everybody clocks in at 8 and leaves at 5, you should have little cause for worry where scheduling employees is concerned. For most staffing managers and shift supervisors of multi-shift, multiple-location businesses however, employee scheduling can be a nightmare.
[Read more...]
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
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