How to Tackle Staff Turnover and Absenteeism Without It Costing a Penny
By Martin Day
In business terms I admit to having been round the block a number of times.
[Read more...]
May 17, 2012
Call Center Industry News and Tips
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How to Tackle Staff Turnover and Absenteeism Without It Costing a Penny
By Martin Day
In business terms I admit to having been round the block a number of times.
[Read more...]
Annual Performance Appraisals – Time for a Fresh Outlook
By Scott H Brown
You know the feeling. All day you have been distracted by that 2pm appointment on your calendar; “Annual Performance Appraisal with Supervisor”. Your palms are clammy, your thoughts are distracted and you find yourself questioning whether your boss really knows your true value and what you accomplished this year.
[Read more...]
Human Resources – What Exactly Does This Department Do?
By Venus Vasquez
Human Resources (HR) refer to the workforce or the manpower of an organization. No matter how small or large an organization is, it depends on its human resources to render success to the organization.

4 Tips to Make Employee Scheduling Easier
By Carolyn Villanueva
If you're a scheduling manager who's spending countless hours preparing employee work schedules, trust me, you're not alone. Week after week, managers and supervisors have to produce efficient and error-free schedule that will keep the business operations running smoothly.
Common Concerns With Staff Scheduling and How an Employee Scheduling Software Can Help
By Carolyn Villanueva
If you're managing a company where everybody clocks in at 8 and leaves at 5, you should have little cause for worry where scheduling employees is concerned. For most staffing managers and shift supervisors of multi-shift, multiple-location businesses however, employee scheduling can be a nightmare.
[Read more...]
Finders Keepers, Losers Weepers: How to Attract and Retain Talent
By Ian Stephens
Finding talented people isn't all that hard. Throw a start up bonus on top of the attractive salary package and they probably won't say no. Keeping them… now there's the challenge. And if you thought the 'War on Talent' has already occurred, think again.
[Read more...]
Online Recruiting – Changes, Challenges, and Success
By Nathan Shackles
Online recruiting has had a significant impact on the recruiting process. It has led to a much higher volume of job applications which has in turn created new challenges for hiring companies, HR professionals and recruiting managers.

Mentoring – A Little Help Goes a Long Way
By Linda Finkle
Mentoring programs offer companies an efficient and economical way to manage and develop human assets. A mentor can transform an average employee into an exceptional leader. A mentor can guide an up-and-coming leader through the maze of leadership skill acquisition.
[Read more...]
Questioning Skills: A Manager's Key to Successful Interviews
By Phil Faris
A manager's questioning skills are often the difference between a successful interview and an unsuccessful one. If your questions help you get an accurate picture of a candidate's willingness and ability to do the job, the interview is successful. If your questions fail to reveal the true candidate and you're unable to assess the candidate's fit for the job, the interview is unsuccessful.
Effective Workplace Training Starts With A Good Induction Programme
By Walds Rek
Do you give your induction programme the same attention that you give your training programmes? Bet you don't! Chances are you haven't updated your induction programme for months, (years?) but your training is continually being improved. Don't worry, you're not alone.
Induction Training: If You Can't Track It, You Can't Prove It
By Walds Rek
The ability to prove your OHS management processes around induction training is essential to showing your ability to meeting workplace compliance. You may have top-notch training methods and courses in place, but unless you can demonstrate their effectiveness, or even how well utilized they are, it won't hel [Read more...]
10 Hiring Tips for Employers
By Saxon Marsden-Huggins
To hire the right person, you must ensure you have the right job description. Job analysis is an important component of the recruitment process, providing in depth information from the people actually doing the job. Before jumping into the talent war, take some time first to investigate the position in question, and ensure you have the knowledge required to present a clear and accurate picture to potential candidates.
[Read more...]
I originally developed this site to provide Cal Center Professionals with Useful Call Center News and Information. Since 2005 this site has evolved but we continue to provide useful content. [Read More …]
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