Call Center Industry News and Tips
New Hire Mentoring
By Steven D Foster
Developing New Hires into Early Super Achievers!
Aside from ensuring production is at its best, sales at its all-time high and image at its peak, businesses should also see to it that their employees are ever-present and committed to the mission and vision of the company. [Read more...]
How Much Should Dress Code Matter?
By Saxon Marsden-Huggins
Job interviews have not gone through many changes over the past several years. [Read more...]
A Look At Employee Retention Strategies
By Doreen Mcgunagle
It is very important for companies to find ways to encourage their employees to remain with them for the greatest amount of time. [Read more...]
Produce Momentum by Hiring the Right People First
By A. Myers Kennedy
The economy of today is pretty tough. Thousands of people have been laid off or lost their jobs completely. Add to those numbers the thousands of college graduates newly out of school looking for their dream job. [Read more...]
How to Tackle Staff Turnover and Absenteeism Without It Costing a Penny
By Martin Day
In business terms I admit to having been round the block a number of times.
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Finders Keepers, Losers Weepers: How to Attract and Retain Talent
By Ian Stephens
Finding talented people isn't all that hard. Throw a start up bonus on top of the attractive salary package and they probably won't say no. Keeping them… now there's the challenge. And if you thought the 'War on Talent' has already occurred, think again.
[Read more...]
Online Recruiting – Changes, Challenges, and Success
By Nathan Shackles
Online recruiting has had a significant impact on the recruiting process. It has led to a much higher volume of job applications which has in turn created new challenges for hiring companies, HR professionals and recruiting managers.
Mentoring – A Little Help Goes a Long Way
By Linda Finkle
Mentoring programs offer companies an efficient and economical way to manage and develop human assets. A mentor can transform an average employee into an exceptional leader. A mentor can guide an up-and-coming leader through the maze of leadership skill acquisition.
[Read more...]
Questioning Skills: A Manager's Key to Successful Interviews
By Phil Faris
A manager's questioning skills are often the difference between a successful interview and an unsuccessful one. If your questions help you get an accurate picture of a candidate's willingness and ability to do the job, the interview is successful. If your questions fail to reveal the true candidate and you're unable to assess the candidate's fit for the job, the interview is unsuccessful.
Induction Training: If You Can't Track It, You Can't Prove It
By Walds Rek
The ability to prove your OHS management processes around induction training is essential to showing your ability to meeting workplace compliance. You may have top-notch training methods and courses in place, but unless you can demonstrate their effectiveness, or even how well utilized they are, it won't hel [Read more...]
10 Hiring Tips for Employers
By Saxon Marsden-Huggins
To hire the right person, you must ensure you have the right job description. Job analysis is an important component of the recruitment process, providing in depth information from the people actually doing the job. Before jumping into the talent war, take some time first to investigate the position in question, and ensure you have the knowledge required to present a clear and accurate picture to potential candidates.
[Read more...]
Effective Induction For New Employees
By Divyesh Nathoo
Many people have poor memories of their first day of work – just the feeling of apprehension. Everyone wants to feel welcomed and like part of the team when they join a new company.
