Call Center Industry News and Tips
Tips for Finding the Right IT Management Company
By Larry J. Thomas
Not every business leader is pleased with his or her IT managed services provider. Some IT companies provide outstanding IT managed services, while others only aggravate their clients. [Read more...]
10 Call Answering Tips for Outstanding Service
By Elizabeth L. Robinson
There aren’t many jobs out there where phone answering skills are moot. From service techs to attorneys, phone etiquette sets the tone for your entire business.
[Read more...]
Benefits of Outsourcing IT Support
By Sam Nair
IT Support projects, more often than not, need technical experts to be available for 24×7 support activities. Another demand with respect to IT Support project is the need of extremely capable and reliable technical engineers who can provide quick resolutions or workarounds to live issues.
[Read more...]
IT Staffing Interviews and 5 Warning Signs
By Dennis T. Turner
While hiring new employees for any job poses both a challenge and risk, this is especially true for IT jobs. You may likely need to entrust these new employees with access to sensitive data.
[Read more...]
IT Help Desk: When to Outsource
By Dennis T. Turner
Many business leaders wonder whether it's best to handle IT help desk services in-house or opt for IT outsourcing. The following is a look at the benefits of outsourcing your IT Help Desk, plus an analysis of which kinds of companies should and should not outsource their IT help desks.
[Read more...]
Role of Business Database in the IT Industry
By Alice Clark
The IT industry has got well recognition all over the world today. More than any other industry or economic facet, it has an increased productivity, particularly in the developed countries.
Even IT Companies Do Telemarketing
By Belinda R Summers
Frankly speaking, the title says it all. Nonetheless it is still important to know how telemarketing can be useful in generating IT leads. It is like purchasing a brand new book containing a short story; if a person does not want to spoil themselves on the ending then they should read the entire story first and not skip to the last page of the book.
[Read more...]
How to Manage Expectations Across Borders and Cultures
By Hugo Messer
A few weeks ago I spoke to operational manager of one of our customers. He has worked with teams in India and Eastern Europe in the past years and he mentioned that one of his greatest obstacles was 'expectations management'. I believe that this is one of the root subjects that determines success or failure in any cooperation, especially in an off shoring context.
[Read more...]
How Do We Solve Communication Problems in (Offshore) Outsourcing?
By Hugo Messer
One of the most frequently cited causes of problems in (offshore) outsourcing is 'communication problems'. When I hear people mention this, I always wonder what they mean by 'communication'.
[Read more...]
Oral Versus Written Communication in Offshoring
By Hugo Messer
People who engage in offshoring, have a natural, human inclination to 'just start communicating'. My experience has made me think a lot about the most effective way of communicating in an offshoring context. If you are involved in managing an offshore team, you might have asked yourself whether it's more effective to orally explain what you need (using Skype or phone) or to write it all down?
Capabilities of IT Outsourcing Company
By R Govindan
Most of the existing offshore development centers are a virtual extension of development teams. In the recent past, numerous offshore development centers have emerged in gathering the information about the professionals who has the highest expertise in providing their services to the customers.
Does Outsourcing Lead Generation and Appointment Setting Still Work in IT?
By Jay Plesner
This is about Small IT (my definition) – IT companies that service small businesses. I will mention Large IT further on.
Small (10 to 50 workstations) companies are usually not large enough to have an in-house IT department. Our experience up to a couple of years ago showed that many companies were having challenges getting their IT in shape due to problems with hardware, applications, networking and their service providers.
[Read more...]
