Call Center Industry News and Tips
How Do We Solve Communication Problems in (Offshore) Outsourcing?
By Hugo Messer
One of the most frequently cited causes of problems in (offshore) outsourcing is 'communication problems'. When I hear people mention this, I always wonder what they mean by 'communication'.
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Oral Versus Written Communication in Offshoring
By Hugo Messer
People who engage in offshoring, have a natural, human inclination to 'just start communicating'. My experience has made me think a lot about the most effective way of communicating in an offshoring context. If you are involved in managing an offshore team, you might have asked yourself whether it's more effective to orally explain what you need (using Skype or phone) or to write it all down?
Capabilities of IT Outsourcing Company
By R Govindan
Most of the existing offshore development centers are a virtual extension of development teams. In the recent past, numerous offshore development centers have emerged in gathering the information about the professionals who has the highest expertise in providing their services to the customers.
Does Outsourcing Lead Generation and Appointment Setting Still Work in IT?
By Jay Plesner
This is about Small IT (my definition) – IT companies that service small businesses. I will mention Large IT further on.
Small (10 to 50 workstations) companies are usually not large enough to have an in-house IT department. Our experience up to a couple of years ago showed that many companies were having challenges getting their IT in shape due to problems with hardware, applications, networking and their service providers.
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The Future Of VoIP Call Center Solutions
By Preston Mane
Do you know why the call centers are termed so? This is because in the earlier days, they only used to receive the voice calls over the phone.
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Outsourcing Business Process
By Nick Thomas
Outsourcing is now one of the most popular terms you will hear in the business world. As an entrepreneur, you will definitely like to remain competitive in the IT industry. You will like to satisfy more and more clients in order to keep those IT software orders coming and let your company grow.
Reasons for Outsourcing the IT Telemarketing Company
By Brandy Ridge
Sometimes you might require outsourcing of services in order to generate the required technology sales leads, especially if you think that it is not possible for you to have good sales. At that time, it is necessary to hire a company for outsourcing, which can handle your projects, and which is capable to fulfill your requirements.
Outsourcing Help Desk
By Sidharth Sunil Sathe
1. Technical Assistance via Chatting Support
Online technical help to the customers for troubleshooting their problems related with the quality of services that they offered is one of the best and quickest ways of technical assistance.
9 Criteria for Knowing What to Outsource in IT
By Prajakta Mahajan
When you have decided on outsourcing as a strategy and defined your objectives, the next step is to decide what should and should not be outsourced.
Even though every organization is different and has unique criteria, here are important pointers that will help you making that decision:
Help Desk Outsourcing: Pros And Cons
By Terro White
Help desk support is a unique information resource that assists a lot in troubleshooting all sorts of computer and network problems in an organization. The help desk could be in the form of in-house support for employees of a company. It can also be directed at the customers.
The Advantages and Disadvantages of IT Outsourcing
By Lalit Kapur
India has emerges as one of the preferred destinations of outsourcing projects, services and operations, mostly from the domain of IT (Information Technology) and ITES ( Information Technology Enabled Services) in multiple industries like Healthcare,
3 Skills That Most IT Leaders Are Missing
By Dr. Jim Anderson
I’m guessing that you wouldn’t go to work naked. Then why-oh-why are you thinking about going to work as an IT Leader when you don’t have all of the skills that you’ll need to do the job correctly?
I’m not sure if this is going to make you feel any better, but it turns out that most IT Leaders are showing up for work only partially dressed when you consider what skills they are missing. Maybe we’d better have a talk about this…
