May 23, 2012

Marshmallows and Toothpicks As Team Building Tools

Marshmallows and Toothpicks As Team Building Tools

By Vivian A. Scott

The pressure of having to come up with yet another team building exercise can make even the most adept event planner frustrated. [Read more...]

The Key Metrics Call Center Reports Can’t Show You

The Key Metrics Call Center Reports Can’t Show You

By Christine M Harrell

Call center software gives a manager access to an immense array of statistics that track how the contact center performs.

[Read more...]

Using Excellent Customer Service to Market Your Business

Using Excellent Customer Service to Market Your Business

By John Freshney

Few would argue that delivering good customer service does not have a positive impact on a business. Research suggests a number of things that support this: [Read more...]

Strategies for Effective Communications – Think First About the Outcome You Want

Strategies for Effective Communications – Think First About the Outcome You Want

by Patricia S Patrick

So often people go into a conversation, start an email, offer a comment or a critique without thinking about what they are trying to do by adding their voice. Business communications have a purpose. [Read more...]

Making Your Message Stick: 7 Tips for Trainers and Teachers

Making Your Message Stick: 7 Tips for Trainers and Teachers

By Kathy M Mangold
You’re standing there, behind the podium, because you have an expertise to share. [Read more...]

Improve Employee Morale Through Better Communication


Improve Employee Morale Through Better Communication
By Martin Hofschroer
Employee morale is being damaged by an excess of electronic devices in the workplace.

With the rise in smart technology enabling employees to collaborate with colleagues and friends through social media, calls and texts, more workers are damaging their performance by becoming engrossed in these devices.
[Read more...]

Strategies And Techniques For Call Center Outsourcing Services

Strategies And Techniques For Call Center Outsourcing Services

By Ravi k Mishra
It is no top secret that call centers have become one of the biggest communication movements in the world today. Like the internet the tendency has globalised and centralized business processes worldwide.
[Read more...]

The Effectiveness of the Concept of Team Building

The Effectiveness of the Concept of Team Building

By Methew Alyx

It has been commonly said that a single man cannot win freedom for a country. Similarly, a single man cannot win you a match. Similarly, a single man alone cannot build up a business empire. Although there are instance where a single man's maximum effort results in high gaining, but that too should have some helping hands from some other personnel.

[Read more...]

Ten Top Things to Consider Before Finalizing Call Center Outsourcing Vendor

Ten Top Things to Consider Before Finalizing Call Center Outsourcing Vendor

By Morris Jane

Outsourcing customer centric services and other part of work is more of a need than trend now. It is a very important decision which could have an everlasting impact upon your work operations, market reputation and profitability. So, we present ten tips for you to ponder upon to consider before you close on the search of the right call center outsourcing partner for you.

[Read more...]

Overhead Cost Saving in BPO

Overhead Cost Saving in BPO

By Ivana Lewis

BPO units across the world are on a cost cutting drive. Many of them have slashed down their prices for call center services, while others have decided to hire cheaper manpower. The resurgent domestic call centers in America are doing something else to go easy on the expenditures.

[Read more...]

The Way to Tackle the Hurdles in the Way of Customer Satisfaction

CSR

The Way to Tackle the Hurdles in the Way of Customer Satisfaction

By Morris Jane

Here are some quick facts on customer services of corporate industry:

• 89 percent of business owners feel that customer services can be crucial to their business.

[Read more...]

It Is Important To Keep Our Internal Customers Happy Too

It Is Important To Keep Our Internal Customers Happy Too

By Jonathan Farrington

Ask a colleague to define the customer and they will probably say 'Someone who buys from us.'

What about internal customers? Colleagues, other departments, branches, suppliers? They are equally as important and deserve to have their problems and complaints taken seriously.

External customers sense if there is a good working atmosphere, a co-ordinated approach to customer service, teamwork and high morale. It gives them confidence to stay with you

[Read more...]