Marshmallows and Toothpicks As Team Building Tools
By Vivian A. Scott
The pressure of having to come up with yet another team building exercise can make even the most adept event planner frustrated. [Read more...]
The Key Metrics Call Center Reports Can’t Show You
March 31, 2012 By Leave a Comment
The Key Metrics Call Center Reports Can’t Show You
By Christine M Harrell
Call center software gives a manager access to an immense array of statistics that track how the contact center performs.
Using Excellent Customer Service to Market Your Business
March 24, 2012 By Leave a Comment
Using Excellent Customer Service to Market Your Business
By John Freshney
Few would argue that delivering good customer service does not have a positive impact on a business. Research suggests a number of things that support this: [Read more...]
Strategies for Effective Communications – Think First About the Outcome You Want
February 27, 2012 By Leave a Comment
Strategies for Effective Communications – Think First About the Outcome You Want
by Patricia S Patrick
So often people go into a conversation, start an email, offer a comment or a critique without thinking about what they are trying to do by adding their voice. Business communications have a purpose. [Read more...]
Making Your Message Stick: 7 Tips for Trainers and Teachers
December 10, 2011 By Leave a Comment
Making Your Message Stick: 7 Tips for Trainers and Teachers
By Kathy M Mangold
You’re standing there, behind the podium, because you have an expertise to share. [Read more...]
Improve Employee Morale Through Better Communication
August 17, 2011 By 1 Comment
Improve Employee Morale Through Better Communication
By Martin Hofschroer
Employee morale is being damaged by an excess of electronic devices in the workplace.
With the rise in smart technology enabling employees to collaborate with colleagues and friends through social media, calls and texts, more workers are damaging their performance by becoming engrossed in these devices.
[Read more...]
Strategies And Techniques For Call Center Outsourcing Services
April 6, 2011 By Leave a Comment
Strategies And Techniques For Call Center Outsourcing Services
By Ravi k Mishra
It is no top secret that call centers have become one of the biggest communication movements in the world today. Like the internet the tendency has globalised and centralized business processes worldwide.
[Read more...]
The Effectiveness of the Concept of Team Building
November 24, 2010 By Leave a Comment
The Effectiveness of the Concept of Team Building
By Methew Alyx
It has been commonly said that a single man cannot win freedom for a country. Similarly, a single man cannot win you a match. Similarly, a single man alone cannot build up a business empire. Although there are instance where a single man's maximum effort results in high gaining, but that too should have some helping hands from some other personnel.
Ten Top Things to Consider Before Finalizing Call Center Outsourcing Vendor
October 14, 2010 By Leave a Comment
Ten Top Things to Consider Before Finalizing Call Center Outsourcing Vendor
By Morris Jane
Outsourcing customer centric services and other part of work is more of a need than trend now. It is a very important decision which could have an everlasting impact upon your work operations, market reputation and profitability. So, we present ten tips for you to ponder upon to consider before you close on the search of the right call center outsourcing partner for you.
Overhead Cost Saving in BPO
September 20, 2010 By Leave a Comment
Overhead Cost Saving in BPO
By Ivana Lewis
BPO units across the world are on a cost cutting drive. Many of them have slashed down their prices for call center services, while others have decided to hire cheaper manpower. The resurgent domestic call centers in America are doing something else to go easy on the expenditures.
The Way to Tackle the Hurdles in the Way of Customer Satisfaction
September 9, 2010 By Leave a Comment
The Way to Tackle the Hurdles in the Way of Customer Satisfaction
By Morris Jane
Here are some quick facts on customer services of corporate industry:
• 89 percent of business owners feel that customer services can be crucial to their business.
It Is Important To Keep Our Internal Customers Happy Too
August 12, 2010 By 1 Comment
It Is Important To Keep Our Internal Customers Happy Too
By Jonathan Farrington
Ask a colleague to define the customer and they will probably say 'Someone who buys from us.'
What about internal customers? Colleagues, other departments, branches, suppliers? They are equally as important and deserve to have their problems and complaints taken seriously.
External customers sense if there is a good working atmosphere, a co-ordinated approach to customer service, teamwork and high morale. It gives them confidence to stay with you
