Customer Service – One Critical Step to Get Employees on Board!
Customer Service - One Critical Step to Get Employees on Board! By Meridith Powell My work as a business coach and sales and service speaker has me traveling quite a bit. I often have to run errands and take care of family business while on the road. … Read More
Uses of Call Centre Recording
Uses of Call Centre Recording By Carson Smith Today's cutting edge technology and fast paced environment demands that every step an employee in an organization takes is monitored or regulated. As technology advances, the scope of error also increases manifold. Call centre recording enables supervisors and managers to keep an extremely tight check on the quality of their agents. … Read More
What Order-Taking Answering Services Can Do for Your Business
What Order-Taking Answering Services Can Do for Your Business By Deborah C Campbell In any service-oriented business, order-taking is one of the most important functions. It is highly essential that every incoming call from a client or customer is being responded without delay and that orders are confirmed a hundred percent at all times. … Read More
Call Center News
Call Center News – Jobs, Closures and Confessions of a Call Center Gal
WOW! Sorry for the schizophrenic call center news posting but I honestly found this news around the Inter-Webs tonight! :-) Going forward I'll be posting under the category..."Call … [Read More...]
Call Center Management
Decoding Excuses Used by Supervisors Who Don’t Hold Employees Accountable!
Decoding Excuses Used by Supervisors Who Don't Hold Employees Accountable! By Denise Scotti-Smith 1. "Relative to other employees, his/ her poor performance isn't so bad!" … [Read More...]
Using Team Building Seminars to Improve Workplace Performance
Using Team Building Seminars to Improve Workplace Performance By Vanessa Urban A team is defined as a number of people associated in a type of activity such as work who each put forth effort to achieve a common goal. … [Read More...]
Is a Lack of Employee Recognition Damaging to Company Performance?
Is a Lack of Employee Recognition Damaging to Company Performance? By Tiffany E DaSilva In short: yes. And if you don't understand why, you should probably read on. … [Read More...]
Customer Service
What Is Call Resolution?
What Is Call Resolution? By Sarah Shore First call resolution is one of … [Read More...]
Customer Service – One Critical Step to Get Employees on Board!
Customer Service - One Critical Step to Get Employees on Board! By Meridith … [Read More...]
Tools For Customer Service
Tools For Customer Service By Boby Hermez There are many innovative … [Read More...]
Customer Service On The Web
Customer Service On The Web By Boby Hermez Customer service on the … [Read More...]
Call Center
Leverage the Benefits of a Cutting-Edge Call Center
Leverage the Benefits of a Cutting-Edge Call Center By Lydia … [Read More...]
What Is Call Resolution?
What Is Call Resolution? By Sarah Shore First call resolution is one of … [Read More...]
Do Customer Service Support Systems Work?
Do Customer Service Support Systems Work? By Deborah C Campbell Setting up … [Read More...]
Call Centers and Other BPO Organizations
Call Centers and Other BPO Organizations by Cedric P Loiselle Business … [Read More...]
Workforce Management
The Necessity of Call Center Schedules for Evading Emergency
The Necessity of Call Center Schedules for Evading Emergency By Marry … [Read More...]
Workforce Management – Efficient Management of the Workforce in a Company
Workforce Management - Efficient Management of the Workforce in a Company By … [Read More...]
Using a Hosted ACD to Improve Customer Service
Using a Hosted ACD to Improve Customer Service By Christopher S Ray … [Read More...]
Call Routing Techniques
Call Routing Techniques By Laurie Leonard Be honest: when you make a … [Read More...]
Human Resources
How To Resolve Disputes In The Workplace
How To Resolve Disputes In The Workplace By Mary McGee Working with others … [Read More...]
How to Turn Employee Survey Responses Into Action
How to Turn Employee Survey Responses Into Action By Paul Baribeau The … [Read More...]
How Much Should Dress Code Matter?
How Much Should Dress Code Matter? By Saxon Marsden-Huggins Job interviews … [Read More...]
A Look At Employee Retention Strategies
A Look At Employee Retention Strategies By Doreen Mcgunagle It is very … [Read More...]
