Call Center Industry News and Tips
Impact of Call Center on Culture
By Ivana Lewis
No other industry had a stronger effect on the culture of the people as the BPO industry. As reports of the NBC show 'Outsourced' hits the headlines, one cannot help but take a pause and look at the call center industry. You have the customer service functioning out of a world that is diametrically different from the world of the customers.
Some Answering Service Don'ts
By Ivana Lewis
The answering service department of every call center remains in focus. Clients keep a close tab on how the inbound call center agents are receiving and processing a call. They are careful about the incoming calls and customer service. Modern business finds itself in grossly shaky territory if they are not providing with proper answering service facilities.
