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4 Temptations To Avoid As A Leader Or Manager

December 5, 2011 By Leave a Comment

4 Temptations To Avoid As A Leader Or Manager

By Duncan Brodie
When you secure a leadership or management role, it is a good feeling. In some ways it is recognition by others of what you have achieved and the potential that you offer in the future.
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Filed Under: Call Center Management Tagged With: , , , , , , , , ,

The Real Challenges of Remote Leadership

September 30, 2011 By 1 Comment

The Real Challenges of Remote Leadership

By Duncan Brodie
Whether local, national or even international, leaders are finding more and more that they are having to lead teams of people who are remotely based from them.

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Filed Under: Call Center Management, Remote Workers Tagged With: , , , , , , , , ,