Call Center Industry News and Tips
Is Outsourcing or Keeping Call Centers Local Better for My Business?
By Todd Cardin
Outsourcing is becoming more and more commonplace in the telecommunications world today. Dozens or more answering services have followed the trend of moving their call centers to India, Indonesia or another foreign company.
The Benefits Of Outsourcing: How Commodification Fits Into Your Outsourcing Needs
By Margaret J Williams
Outsourcing – the very mention of that word drives fear into the minds and hearts of many employees today. This is because when this word is mentioned or even imagined, the first thought that comes to one's mind is "I will be laid off".
Enhance Your Call Center Operations Through Monitoring Performance and Customer Satisfaction
By Margaret J Williams
With the current economic times being so difficult both large and small firms are creating new ways to both make profits or cut costs in order to maintain a good profit margin.
Boosting Employee Morale – Tips to Trigger A Better Work Ethic Throughout The Office
By Mischelle Watkins
My first question to you if you are faced with employee low morale is to ask you if you are selling a product or solving a problem for your customers? *
If you are selling a product then your battle with employee morale will be an ongoing one. If you are selling a solution to a problem that your clients are facing then you have a chance.
The 3 P's of Performance Problems
By Leanne Welsh
Why do people find it so difficult? I guess it usually comes down to one of three things:
1. Avoidance of conflict
2. Hope that things will improve
3. Don't know how
From my experience the first can sometimes masquerade as either the 2nd or the 3rd, however, what it is important to remember is that along with a manager sized salary comes manager sized responsibility. And it is a managers responsibility (that includes you the business owner) to ensure that staff are performing to their best.
