Call Center Industry News and Tips
What Are KPI’s?
By Michael LeJeune
KPI’s are Key Performance Indicators. It’s really a fancy name for metrics, business scorecard, or business dashboard. KPI’s are one of the most overlooked and under appreciated aspects of learning to run a successful business. [Read more...]
Time Investment Is Necessary for Offshore Outsourcing Success
By Christopher S Ray
Entrepreneurs around the world are increasingly outsourcing many of their basic services to offshore companies. [Read more...]
Reasons to Hire an Outside Consultant for Employee Training
By Annissa Coy
Employee training is a very important investment for you to make in your company and it is important that you do not cut corners and hire a highly qualified expert to give your employees experience as well as knowledge. [Read more...]
Can an On Hold Message Improve Business?
By Rich McPharlin
Most business owners who are interested and motivated in running their business look for ways and means to improve the business productivity and that means improving customer relations. One way to do this is by having the right on hold messages for when customers phone and have to be kept on hold.
[Read more...]
Services Provided by Offshore Call Centers
By Muhammad Mazhar
One of the most popular strategies for business owners, when it comes to customer care or telephony services, is outsourcing all tasks to offshore BPO companies.
Outsourced Telemarketing Services: The Good, The Better, The Best
By Belinda R Summers
There are many things that telemarketing can offer a business, most of which are good. But not all of them are just good, as a matter of fact there are some benefits that seem to be better than others; some may be even be deemed the best.
Appointment Setting: Some Tips
By Joaquin Costa
Most of the marketing players may not agree with this but it is true that the trend of cold calling still works. It is still used by many across the globe in order to attract quality sales and profits to a company.
Four Sensible Ways to Choosing the Right Call Center Outsourcing tools
By Kenneth Parker
No matter how big your business, call center outsourcing is a great way to boost customer example of your business, build customer romance, and build source of gain for your firm.
The Main Thing to Consider When Looking at Outsourcing
By Erik Heyl
If you are in business and thinking that you have far too much to do and not enough time to do it in, then you should probably look at outsourcing.
If You Want to Keep Your Customers Happy, Keep Your Employees Happy
How do you treat your employees? It matters more than you might think. Managers and small business owners often lose sight of the value of good human relations. This article offers four tips for improving production capability in the business organization. The primary concern is to improve the way that employees are treated.
In his book, “The 7 Habits of Highly Effective People,” Stephen Covey offers many insights into becoming highly effective. At one point, he describes the relationship between the production capability or PC and the effectiveness of an organization. PC refers to the “ability or asset that produces the golden eggs.”
For any organization be it just a one person single office/home office or a Fortune 100 company to be truly successful requires:
When I was in the telecom industry, the term “death by acronym” was a common chuckle around the office. Business verbiage regarding outsourcing is no different and can get a little confusing, especially if you are writing an RFP (oops, another acronym, Request For Proposal).
If you cannot clearly state what you need, how can you attract the talent you need that will deliver results? A common slew of terms is outsourcing, insourcing and offshoring. They tend to get used interchangeably and can significantly change the interpretation. Let me try and shed some light on the common definitions and where things can still venture into the gray.
