Call Center Industry News and Tips
How to Motivate Your Customer Service Team
By Ilse J Strauss
Small Business and Customer Service has become synonymous with taking an order with a smile.
It makes you wonder what happened to the Training Manual you received as a Small Business owner when you were taught the logistics of great customer service, the culture you need to advocate and how to translate that into your business. [Read more...]
What Are KPI’s?
By Michael LeJeune
KPI’s are Key Performance Indicators. It’s really a fancy name for metrics, business scorecard, or business dashboard. KPI’s are one of the most overlooked and under appreciated aspects of learning to run a successful business. [Read more...]
Outsourcing – Is It an Advantage or a Disadvantage?
By Revie Sevilla
Outsourcing can be both beneficial and non-beneficial depending on your reason why you choose to outsource. [Read more...]
Holding Onto Callers Once You Have Put Them on Hold
By Charles Elliott
It's happened to all of us; you call a business and you get put on hold where you are forced to listen to either dead silence, recorded music or chit-chat from a local radio station.
[Read more...]
Is Outsourcing or Keeping Call Centers Local Better for My Business?
By Todd Cardin
Outsourcing is becoming more and more commonplace in the telecommunications world today. Dozens or more answering services have followed the trend of moving their call centers to India, Indonesia or another foreign company.
How To Manage An Outsourcing Business?
By Mark Assle
It has been spread through all over the world. With a view to enhance the growth of BPO industry, BPO has been acknowledged as the specialized sector all over the world from a variety of standpoints.
[Read more...]
B2B Telemarketing: Putting Businesses in Touch
By Curtis Calloway
B2B telemarketing simply stands for business-to-business telemarketing. Many are of the opinion that telemarketing can be intrusive and that businesses are starting to move away from this form of marketing.
Call Center Outsourcing and International Business Culture
By Robert Blackburn
The profits are high when a call center is successfully outsourced but disaster looms when this transition is done incorrectly. Shipping jobs overseas has become a favored form of money saving for corporations. This type of business is set up to deal with both telemarketing as well as offering technical or other support to your customers.
By Nicolas DAlleva
Businesses can be a complicated thing. Some are wealthy and successful while others may be struggling and in debt. For thriving businesses, chances are they have a large clientele. If your employees don't always have time to tend to the needs of every client, a call center may be the perfect solution for your dilemma.
The Main Thing to Consider When Looking at Outsourcing
By Erik Heyl
If you are in business and thinking that you have far too much to do and not enough time to do it in, then you should probably look at outsourcing.
10 Tips to Manage Your Time More Effectively 
If you are like most of us, you have tons of “to dos” on your plate and short timelines for all!
Here are 10 tips on how to manage your time effectively and gets things accomplished without driving yourself crazy.
