Call Center: Flexible Ways to Handle Different Businesses
By Sonia Roody
One way for a business to be able to be more efficient in their industry is to hire people who can help them in addressing customer issues.
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Call Center: Flexible Ways to Handle Different Businesses
December 7, 2011 By Leave a Comment
We Need Assertiveness to Deliver Exceptional Customer Service
August 18, 2011 By Leave a Comment
We Need Assertiveness to Deliver Exceptional Customer Service
By Bina Feldman
Customer Service Representatives (CSRs) exist in all industries, companies and professions. Some are lawyers, some are advertising executives, some are editors, and some work in call centers. What they have in common is the need to manage their internal and external "customers" with exceptional customer service.
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9 Steps for Coaching Call Center Agents
July 31, 2011 By 1 Comment
9 Steps for Coaching Call Center Agents
By Mark Crosley
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls:
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Empathy Statements for Customer Service Representatives
June 28, 2011 By Leave a Comment
Empathy Statements for Customer Service Representatives
By Chris Saliba
Showing empathy to customers takes more than words, it also takes imagination. It's not enough to utter a few well meant clichés, hoping this will placate an upset or angry customer. People working in customer service need to make the mental stretch and try to imagine what it is like to travel in the customer's shoes.
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Your Call Center Agent Needs Motivation – It Is Easy!
June 25, 2011 By 1 Comment
Your Call Center Agent Needs Motivation – It Is Easy!
By Ella Greens
The life of a call center agent can be challenging to handle the complex deadlines involved in the telemarketing processes. In such situation it is very common that an agent can become frustrated or might leave the job to escape the complex situation. In this aspect the role played by the team leaders can matter a lot to their overall performance.
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How To Train a Call Center Agent for Better Customer Support!
June 9, 2011 By 1 Comment
How To Train a Call Center Agent for Better Customer Support!
By Ella Greens
Call center agents are the straight contacts of the potential customers to your organization. It is therefore, essential that your customer calling agents are responsible for serving the customers with utmost help and take the company's position to the top. The agents are the pillars of a call center and play an outstanding role in defining the organization's CRM strategy.
Complaint Management Tips To Delight Your Customer
May 28, 2011 By 2 Comments
Complaint Management Tips To Delight Your Customer
By Morris Jane
No matter how big or small is a business organization; there would be some situation where customers would call you for some troubleshoot. Insufficient complain management is a common practice today and is usually generated because of lack of interest and staff training. It is like a red sign that obstructs your path of growth further hampering customer loyalty. Complain management is an important strategy in the call centers today.
Easy Tactics Of Call Center Script Preparation
May 20, 2011 By 1 Comment
Easy Tactics Of Call Center Script Preparation
By Morris Jane
The role of script is a matter of great importance to business processes of any kind. To communicate with the prospective customers from a call center is so far the best way to generate better business leads for an organization. Therefore, an importance to the telemarketing agents should be clearly focused in what manner does they follow the conversation process to impress customers.
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Customer Service Personnel – What to Look For When Hiring
May 15, 2011 By 1 Comment
Customer Service Personnel – What to Look For When Hiring
By Bob Davis-Mayo
Being a customer service representative is not in everyone's DNA. Some people simply are not in the personal and professional mental space to serve customers. Some are interpersonally incompetent. Others lack emotional awareness. Still others are working out personal issues that block professional balance. You want to avoid hiring these people–for the good of everyone, including them.
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Qualities of a Good Call Center Agent
May 2, 2011 By Leave a Comment
Qualities of a Good Call Center Agent
by Louanne B
Employers and call center companies look for certain attributes when selecting call center employees. These recruiters look for the same specifications in the candidates, whether a call center job is located in a traditional building or office with numerous other agents or at a home based telecommuting job.
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Call-Center—Enduring-the-Call-Center-Environment
May 1, 2011 By Leave a Comment
Call-Center—Enduring-the-Call-Center-Environment
By John M Harry
Being a call center agent requires a certain amount of patience, empathy, listening skills and – strong vocal cords. However, it takes a little more work to survive in the job with your sanity intact and your breakfast not consisting of coffee and more coffee. Here are some tips to surviving the hectic industry of the call center.
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The Call Center Interview – Know What to Expect
April 27, 2011 By 2 Comments
The Call Center Interview – Know What to Expect
By Julia Penny
What makes a good call center agent? Know what the interviewer is looking for in the call center interview and prepare to win that call center job.
Call Center Competencies
First and foremost are the competencies that the successful candidate requires.
