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Call Center News – Jobs, Closures and Confessions of a Call Center Gal

September 21, 2011 By 1 Comment

WOW!

Sorry for the schizophrenic call center news posting but I honestly found this news around the Inter-Webs tonight!  :-)

Going forward I'll be posting under the category…"Call Center News", interesting topics I find in the news.  Make sure you visit often and keep an eye on the Call Center News postings.

Enjoy!

JOBS:

Ann Arbor MI Call Center Jobs: Contact Center Customer Follow Up

Post resume for Contact Center Customer Follow Up, Ann Arbor MI call center job.

Publish Date: 09/21/2011 11:37

http://www.callcenterjobs.com/userViewJob.cfm?jid=30606&view=1&PowerID=0

Carrollton Call Center Representatives « CBS Dallas / Fort Worth

Location: MMC Carrollton Department: Call Center Schedule: Between 1pm and 11pm Shift: 2nd Shift Job Details: At least two years experience in call center. Proficient in Microsoft Word and Excel. Excellent customer service …

Publish Date: 09/20/2011 15:59

http://dfw.cbslocal.com/2011/09/20/carrollton-call-center-representatives/

CLOSURES:

Call Center In Reno Closing

A local call center is shutting it's doors and many may be losing their jobs.

Publish Date: 09/20/2011 22:08

http://www.wtap.com/home/headlines/Call_Center_In_Reno_Closing_130236728.html

Confessions of a Call Center Gal

Confessions of a Call Center Gal by Lisa Lim Review

This is a fun chick lit read for fans of Bridget Jones Diary and Sophie Kinsella. In the story, we meet Madison Lee, fresh out of college. And now she is ready to begin her career in the world of.

Publish Date: 09/21/2011 11:49

http://chicklit-books.com/confessions-of-a-call-center-gal-by-lisa-lim-review/

Enjoy these call center snippets!

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What Is Homeshoring?

August 26, 2011 By 1 Comment

What Is Homeshoring?

By Naveen Kumawat

Homeshoring is one of the latest developments in the field of call centers. It implies a home-based call center which provides all the services of an actual call centre. Now-a-days many companies all across the world prefer to hire home-based call center employees.
[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

What Are The Ideas To Motivate Call Center Agents?

August 3, 2011 By Leave a Comment


What Are The Ideas To Motivate Call Center Agents?
By Mark Assle
Call centers had to come through different challenges since its inception. One of the many challenges it faced was its requirement to offer around the clock support. A pessimistic image was set around call center jobs. However with time, call center has battle against all its downsides and has turned out to be the most significant contributor to strengthen economies.
[Read more...]

Filed Under: Call Center, Call Center Motivation, Employee Retention, Managing Attrition Tagged With: , , , , , , , , ,

Motivating Call Center Agents

May 17, 2011 By Leave a Comment

Motivating Call Center Agents 
By Ruchi Bhatia
Call centers have appeared as one of the fast rising branches in last few years. Working with call centers requires a candidate to possess good communication skills. The main task of call center operators is generally to interact with customers through telephone, well connected with computer systems. The level of quick adaptability to working culture depends on the type of a call center, one is working for. Call center jobs are lucrative for many people for a diversified set of reasons.
[Read more...]

Filed Under: Call Center, Call Center Motivation Tagged With: , , , , , , , , ,

Top 5 Things to Remember When Applying For a Call Center Job

February 4, 2011 By 1 Comment

Top 5 Things to Remember When Applying For a Call Center Job

By Mj Ces

For almost close to a decade now, the business process outsourcing (BPO) industry is fast-growing sector. Although BPO companies are focusing more on countries like the Philippines and India, almost anywhere in the world there is sure to be a call center job.

[Read more...]

Filed Under: Call Center, Call Center Agents Tagged With: , , , , , , , , ,

Four Hints On Call Center Jobs

January 18, 2011 By 1 Comment

Four Hints On Call Center Jobs

By Ezines Nick

A call center job begins with the basic of technologies – having a telephone and a computer. To fully grasp the job responsibilities in and around call center, we will need to understand the classification on which get in touch with centers are meagerly divided between inbound and outbound center.

[Read more...]

Filed Under: Call Center, Recruitment and Hiring Tagged With: , , , , , , , , ,

How Valuable Are Call Center Agents?

January 12, 2011 By Leave a Comment

How Valuable Are Call Center Agents?
By Morris Jane

In this technological era, when it has become an immense need of every company to be into the Call Center sector, there can be seen the need of the customers also to have before them an agent to provide them the information that they are seeking and also to solve their queries.

[Read more...]

Filed Under: Call Center, Call Center Agents, Call Center Outsourcing Tagged With: , , , , , , , , ,

How Virtual Call Center Jobs Operate

August 29, 2010 By Leave a Comment

How Virtual Call Center Jobs Operate

By Ling L. Tong

The face of call centers is changing and as a result many call center owners are changing as well. Today the call center industry is moving towards a more advanced look and more and more people are beginning to start what is called a virtual call center.

These call centers work in the same way as normal call centers, calls and made and received at the call center and handled by the employees that have been hired.The number and types of virtual call center jobs are the same as they always were.

[Read more...]

Filed Under: Call Center, Call Center Agents Tagged With: , , , , , , , , ,

Ways of Cutting Down Call Center Stress

August 3, 2010 By 1 Comment

Ways of Cutting Down Call Center Stress

By Jems Hug

Call center jobs are not only challenging but at the same time, very tedious and stressful. Especially, the customer support representatives need to go through a hectic schedule since they are required to address endless number of customer calls each day. The long shifts that they have to work for cause them to feel stressed and that might have a negative impact on their job as well.

Thus, the employees need to strive for keeping themselves free of stress at their workplace. The call center agents need to deal with different types of customers out of which many can behave in a rude way. But after all, the customer needs to be treated well or else he might end with a negative opinion about the company.

[Read more...]

Filed Under: Call Center, Call Center Agents Tagged With: , , , , , , , , ,

Busting the Myths of a Call Center Job

July 23, 2010 By 1 Comment

Busting the Myths of a Call Center Job

By Ivana Lewis

A call center job requires you to do customer service tasks on a remote basis using latest technologies. This is broadly classified into inbound and outbound calls. In the former, calls are received and the latter involves making of calls. This kind of job can be home-based but most of them have an on-site location.

The business process outsourcing industry mostly caters solution to numerous service related sectors such as airlines, credit card companies, cellular service companies and cable and internet providers. Today, most popularly employed firms outsource their customer care services to a call center with the aim to save resources in terms of both time and labor. Although the customer care industry has a world-wide existence, India has been a destination of choice for many companies availing the BPO service.

[Read more...]

Filed Under: Call Center, Call Center Agents Tagged With: , , , , , , , , ,

Interview Tips For Landing on a Call Center Job

April 18, 2010 By 1 Comment

Call center services are in full bloom in different parts of the world. Asia is one of those destinations known for offering a range of customer services. Some of the Asian destinations like that of India, Philippines have emerged to be the all-time favorites. If you’re a fresh graduate looking to start with a career then starting as a customer service representative can be the best way to kick start your career path.

There are few tips that will help you to successfully pass through the initial interview rounds. The initial interviewing rounds can be carried out in person or over the phone. In most cases, you would be asked some common questions relating you. These common questions include

[Read more...]

Filed Under: Human Resources, Recruitment and Hiring, Uncategorized Tagged With: , , , , , , , , ,