Call Center Industry News and Tips
Call Center Managers: Plugged In or Just Out of Control?
By Gail Yahner
Blackberry users across North America were unable to receive messages for several hours Thursday.
You know what that means; millions of people in meetings were forced to actually pay attention to the speaker. Janice Hough
Call Center Management
By Justin J Mower
I have held almost every job available in a call center environment. By far the most challenging and rewarding came when I became the supervisor at my current company for a call center of 8 people including myself.
For all our Call Center Managers that work remotely:
Attention Telecommuters – The Dangers of a Good Book!
When you’re telecommuting, self-discipline is key. Think about it. You’re sitting down at your desk to start work on that important project that’s been hanging over you for a while.
But first, you’re just going to check email to see if there’s anything urgent that you need to work on. Nothing urgent, but there is an email where it would be best to get a response out sooner than later, so you can get it off your plate and focus on getting started on your project.
And while you’re working up a reply to that message, you get a phone call from one of your co-workers who needs to discuss an important aspect of the new code that’s going into the release cycle tomorrow. And after that you look at the time and realize you have a meeting in 20 minutes. No point starting on your project now – better to find some other small tasks to complete and you’ll get started after the meeting.
Does this sound familiar? We’re all capable of procrastinating, especially when we’ve got a big task looming over us. And all those examples I gave apply no matter where you’re working – even if you are in the office.
