Call Center Industry News and Tips
Tips on Setting Up a Customer Service Call Center for Your Small Business
By Gere P Jordan
When you call a business and reach a courteous, polished customer service representative, you generally feel like you’re speaking with a larger company. [Read more...]
Using Metrics To Motivate Call Center Agents
By Christine M Harrell
The latest generation of call center software allows organizations to monitor agent and department performance at a level that would have been impossible ten or twenty years ago.
The Key Metrics Call Center Reports Can’t Show You
By Christine M Harrell
Call center software gives a manager access to an immense array of statistics that track how the contact center performs.
Creating A Global Call Center
By Jose Phinehstr
Creating a functional call center to serve global customers is much more complicated than starting a local domestic answering service. There are specific logistical and technical considerations you must account for like the cost of taking and routing international calls. [Read more...]
Multichannel Customer Service in Call Centers
By Jose Phinehstr
With the increasing need for better and cheaper customer care services, call centers are in high demand. Call centers are an essential part of any successful customer care strategy because, well, that’s their job. [Read more...]
3 Reasons to Invest in a Call Center Coaching Program
By Joe McFadden
Call center coaching is the number one way a manager can improve a contact center employee’s performance.
Leverage the Benefits of a Cutting-Edge Call Center
By Lydia Quinn
Especially in today’s challenging global marketplace, the value of a strategically operated and highly professional call center cannot be underestimated. [Read more...]
Way to Measure Customer Satisfaction in a Call Center
By Shane Reid Co-Author: Morris Jane
Nowadays, a call center is not meant just to attend phone calls. It is a fully fledged business that can help you to generate revenue by satisfying your customers. [Read more...]
The Necessity of Call Center Schedules for Evading Emergency
By Marry Miller
Call center operations receive an optimum functionality when the performance of the customer calling representatives is duly dependable on the style of working. [Read more...]
The Benefits of Call Centers
By Neal Lacy
It doesn’t matter if you’re selling cars, paper, computer software or toys; customer satisfaction is by far the most critical ingredient in the recipe for success. [Read more...]
Call Center Outsourcing – Explaining the Optimistic Side
By Shane Reid
Call center outsourcing is a very common phenomenon that is gaining an acclamation for initiating the importance of these customer service units into the mainstream business. [Read more...]
A Closer Look at the Key Players in the Call Center and Their Duties
By Sonia Roody
The call center industry boomed in the early 2000s. Servicing people through chat and phone calls has been made easier as more companies venture into the industry. [Read more...]
