What Is Call Resolution?
By Sarah Shore
First call resolution is one of the most important metrics for a customer service department.
What Is Call Resolution?
January 13, 2012 By Leave a Comment
What Is Call Resolution?
By Sarah Shore
First call resolution is one of the most important metrics for a customer service department. It refers to whether a caller’s problem or query is dealt with on the first phone call made by them. [Read more...]
What Are The Basic Mistakes Of The Lead Generation Procedure?
July 25, 2011 By Leave a Comment
What Are The Basic Mistakes Of The Lead Generation Procedure?
By Mark Assle
There are lots of companies that works with the false hypothesis that makes the job critical for business process outsourcing companies as far as the logistics are concerned. In this particular article we are going to examine some of the blunders that are being committed by the call centre service personnel.
Using Call Centre Data Can Improve Customer Service
July 21, 2011 By Leave a Comment
Using Call Centre Data Can Improve Customer Service
By Martin Hofschroer
Many businesses are missing a trick by failing to using contact centre data to improve customer service.
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Can an Inbound Call Centre Help Your Business?
July 7, 2011 By Leave a Comment
Can an Inbound Call Centre Help Your Business?
By Robert Berry-Smith
If you feel you need a new approach to managing your inbound business calls? If so, outsourcing to a call centre may be the answer. Here are 10 reasons to consider an inbound call centre for your business.
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Using an Outsourced Call Centre
June 19, 2011 By Leave a Comment
Using an Outsourced Call Centre
By Tez Art
Many businesses might benefit from outsourcing facilities management services to save time, money and to take advantage of every business opportunity.
[Read more...]
Uses of Call Centre Recording
May 26, 2011 By Leave a Comment
Uses of Call Centre Recording
By Carson Smith
Today's cutting edge technology and fast paced environment demands that every step an employee in an organization takes is monitored or regulated. As technology advances, the scope of error also increases manifold. Call centre recording enables supervisors and managers to keep an extremely tight check on the quality of their agents.
Benefits of Call Centre Recording
May 23, 2011 By Leave a Comment
Benefits of Call Centre Recording
By Carson Smith
Call recording has become a part of most organizations. Banks, financial institutions, marketing firms all rely on call centre recording in order to run their businesses better.
Call centre recording has the following benefits:
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Uses of Call Centre Recording
May 23, 2011 By Leave a Comment
Uses of Call Centre Recording
By Carson Smith
Today's cutting edge technology and fast paced environment demands that every step an employee in an organization takes is monitored or regulated. As technology advances, the scope of error also increases manifold. Call centre recording enables supervisors and managers to keep an extremely tight check on the quality of their agents.
Call Centre Solution To Quality Customer Care
May 7, 2011 By Leave a Comment
Call Centre Solution To Quality Customer Care
By Adriana A Noton
stomer relationship. It also minimizes company costs that may have invested on in-house specialized customer services. It also extends company hours by making after office hours customer calls and other relevant processing available.
[Read more...]
Call Centers – Helping You to Save Money and Efforts
April 28, 2011 By Leave a Comment
Call Centers – Helping You to Save Money and Efforts
By James Thomas Mcguire
There have been talks about sterling outsourcing services by call centers. The news of saved money, targeted efforts and reduced time frames have been doing rounds in business circuits is not new. Call centers have defined a new way forward for success and business efficiency of small to big organizations.
Tips to Emerge Successful in a Call Center Interview
April 27, 2011 By Leave a Comment
