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Call Center News – Jobs, Closures and Confessions of a Call Center Gal

September 21, 2011 By 1 Comment

WOW!

Sorry for the schizophrenic call center news posting but I honestly found this news around the Inter-Webs tonight!  :-)

Going forward I'll be posting under the category…"Call Center News", interesting topics I find in the news.  Make sure you visit often and keep an eye on the Call Center News postings.

Enjoy!

JOBS:

Ann Arbor MI Call Center Jobs: Contact Center Customer Follow Up

Post resume for Contact Center Customer Follow Up, Ann Arbor MI call center job.

Publish Date: 09/21/2011 11:37

http://www.callcenterjobs.com/userViewJob.cfm?jid=30606&view=1&PowerID=0

Carrollton Call Center Representatives « CBS Dallas / Fort Worth

Location: MMC Carrollton Department: Call Center Schedule: Between 1pm and 11pm Shift: 2nd Shift Job Details: At least two years experience in call center. Proficient in Microsoft Word and Excel. Excellent customer service …

Publish Date: 09/20/2011 15:59

http://dfw.cbslocal.com/2011/09/20/carrollton-call-center-representatives/

CLOSURES:

Call Center In Reno Closing

A local call center is shutting it's doors and many may be losing their jobs.

Publish Date: 09/20/2011 22:08

http://www.wtap.com/home/headlines/Call_Center_In_Reno_Closing_130236728.html

Confessions of a Call Center Gal

Confessions of a Call Center Gal by Lisa Lim Review

This is a fun chick lit read for fans of Bridget Jones Diary and Sophie Kinsella. In the story, we meet Madison Lee, fresh out of college. And now she is ready to begin her career in the world of.

Publish Date: 09/21/2011 11:49

http://chicklit-books.com/confessions-of-a-call-center-gal-by-lisa-lim-review/

Enjoy these call center snippets!

Filed Under: Call Center News Tagged With: , , , , , , , , ,

Help Round the Corner With Inbound and Outbound Call Center

September 13, 2011 By Leave a Comment

Help Round the Corner With Inbound and Outbound Call Center

By Garret Lloyd

These days when customers buy products they are always asked to contact the toll free numbers and speak to a tele-executive to interact with any queries/comments or complains-which could range from a defunct new refrigerator to a microwave going bust… it could even be getting online help with the installation of the new software on the desk top.
[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Call Center Fundamentals

September 12, 2011 By 2 Comments


Call Center Fundamentals

By Hazel Rabor
It has been said that it's often easier to explain what a call center does than try to define it so allow me to paint a familiar scenario:

Your business is growing and so are your clients. You're now getting customers from other countries and your staff gets so many calls that phone lines are getting congested.

[Read more...]

Filed Under: Call Center, Call Center Management, Call Center Outsourcing Tagged With: , , , , , , , , ,

Four Reasons for Choosing Offshore Call Centers

September 9, 2011 By Leave a Comment

Four Reasons for Choosing Offshore Call Centers

By Muhammad Mazhar
If you are looking to having a customer support program for your business but are finding it confusing, go offshore. If you're not getting it wrong, it is the service which you need to outsource offshore and not take your business entirely overseas.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Call Routing Techniques

September 7, 2011 By Leave a Comment

Call Routing Techniques

By Laurie Leonard
Be honest: when you make a call you want to talk to a real "live" person. Guess what? So do your clients and sales prospects. A valuable tool you can use to ensure that your calls can always be answered is your telephone company's call routing features.

 

 

[Read more...]

Filed Under: Call Center, workforce management Tagged With: , , , , , , , , ,

Holding Onto Callers Once You Have Put Them on Hold

September 4, 2011 By Leave a Comment

Holding Onto Callers Once You Have Put Them on Hold

By Charles Elliott

It's happened to all of us; you call a business and you get put on hold where you are forced to listen to either dead silence, recorded music or chit-chat from a local radio station.
[Read more...]

Filed Under: Call Center Tagged With: , , , , , , , , ,

Why Pay More for the Same Thing Outsourced Call Centers FAQ

August 29, 2011 By Leave a Comment

Why Pay More for the Same Thing Outsourced Call Centers FAQ
By Dorothy Sharon
There are some rather commonly poised questions that many people will have about an outsource call center These questions can mean the difference in them saving money by outsourcing their services for less, or by overpaying to use the same services at the domestic cost.
[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

All Your Questions On Call Centers Answered

August 28, 2011 By Leave a Comment

All Your Questions On Call Centers Answered
By The Faith Call Center

You might be having several questions regarding call centers if you haven't worked with them yet. Here are answers to some questions that people frequently put up regarding call centers.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Outsourcing Call Center Work – A Beautiful Layered Onion

August 13, 2011 By 2 Comments


Outsourcing Call Center Work – A Beautiful Layered Onion
By Jason D Porter
In today's political times, saying the word "outsourcing" feels so unpatriotic. If you're not worried about moving money offshore, than you probably worry about risking your company's most valuable asset, your customers, to the whims of a company you do not ultimately control.
[Read more...]

Filed Under: Call Center Tagged With: , , , , , , , , ,

Tips on Answering Call Center Interviews

July 23, 2011 By Leave a Comment

Tips on Answering Call Center Interviews
By Hazel Rabor
This may sound cliché but the first thing that's really helpful when being interviewed for a call center job is to just be yourself. Doing so will make you feel more relaxed because the result of this would be honesty on your part. [Read more...]

Filed Under: Call Center, Call Center Agents Tagged With: , , , , , , , , ,

Call Center Outsourcing – Why it Makes Sense & What to Look For

July 4, 2011 By Leave a Comment

Call Center Outsourcing – Why it Makes Sense & What to Look For
By ericrichard84

Do you know if call centers outsourcing can benefit your business?

Here’s a quick wake up call: Imagine how much money you spend in just one year on just one representative domestically? It’s not cheap because you have to pay for benefits, insurance, paid days off, personal days, and the cost of the building, office, utilities, etc. [Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Uses of Call Centre Recording

May 26, 2011 By Leave a Comment

Uses of Call Centre Recording

By Carson Smith
Today's cutting edge technology and fast paced environment demands that every step an employee in an organization takes is monitored or regulated. As technology advances, the scope of error also increases manifold. Call centre recording enables supervisors and managers to keep an extremely tight check on the quality of their agents.

[Read more...]

Filed Under: Call Center, Call Center Quality Tagged With: , , , , , , , , ,
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