Call Center Industry News and Tips
Call Center Management Strategies
By Hazel Rabor
Recruiting people who have both skill and motivation is important. Often times, what shines more are the skills an applicant has and more often than not, the motivation factor is neglected. This is rather sad because finding a person who values his work means he will have dedication and commitment in performing his duties. Furthermore, skills can be acquired while motivation is inherent.
Three Call Center Management Mistakes
By Jeremy P Stanfords
The latest generation of call center software can easily generate page after page of analytical reports. Armed with these call center reports, managers set out to turn their departments into lean, efficient operations. Unfortunately three common reactions to these reports can devastate operations, making things worse rather than better.
Call Center Management
By Justin J Mower
I have held almost every job available in a call center environment. By far the most challenging and rewarding came when I became the supervisor at my current company for a call center of 8 people including myself.
By Joel Owens
It does not take an agent to know that a call center job is stressful work. In fact, if one would ask an agent from any Philippine call center, the same problems in their jobs would be mentioned.
Call centers have essentially become one of the largest and the most ubiquitous part of almost every business around the world. It is currently playing a crucial role not only between customers and companies but as well as the relationship of business to business. A study claims that most call centers experience bad performance. This is no surprise due to the nature of the job.
There are lots of ideas out there about how to be a successful supervisor. Recent research and practice wisdom has confirmed that a measure of the success of the supervisor is related to the ability to reduce staff turnover amongst direct reports. It’s for certain that the relationship between supervisor and employee is a complicated one with lots of opportunity to for misunderstanding and flat out error.
Indeed a study by the University of Florida indicated that about half of all employees do not trust their supervisor. So here are six ideas that can assist a supervisors in carrying out their responsibilities.
