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Call Center News – Jobs, Closures and Confessions of a Call Center Gal

September 21, 2011 By 1 Comment

WOW!

Sorry for the schizophrenic call center news posting but I honestly found this news around the Inter-Webs tonight!  :-)

Going forward I'll be posting under the category…"Call Center News", interesting topics I find in the news.  Make sure you visit often and keep an eye on the Call Center News postings.

Enjoy!

JOBS:

Ann Arbor MI Call Center Jobs: Contact Center Customer Follow Up

Post resume for Contact Center Customer Follow Up, Ann Arbor MI call center job.

Publish Date: 09/21/2011 11:37

http://www.callcenterjobs.com/userViewJob.cfm?jid=30606&view=1&PowerID=0

Carrollton Call Center Representatives « CBS Dallas / Fort Worth

Location: MMC Carrollton Department: Call Center Schedule: Between 1pm and 11pm Shift: 2nd Shift Job Details: At least two years experience in call center. Proficient in Microsoft Word and Excel. Excellent customer service …

Publish Date: 09/20/2011 15:59

http://dfw.cbslocal.com/2011/09/20/carrollton-call-center-representatives/

CLOSURES:

Call Center In Reno Closing

A local call center is shutting it's doors and many may be losing their jobs.

Publish Date: 09/20/2011 22:08

http://www.wtap.com/home/headlines/Call_Center_In_Reno_Closing_130236728.html

Confessions of a Call Center Gal

Confessions of a Call Center Gal by Lisa Lim Review

This is a fun chick lit read for fans of Bridget Jones Diary and Sophie Kinsella. In the story, we meet Madison Lee, fresh out of college. And now she is ready to begin her career in the world of.

Publish Date: 09/21/2011 11:49

http://chicklit-books.com/confessions-of-a-call-center-gal-by-lisa-lim-review/

Enjoy these call center snippets!

Filed Under: Call Center News Tagged With: , , , , , , , , ,

Help Round the Corner With Inbound and Outbound Call Center

September 13, 2011 By Leave a Comment

Help Round the Corner With Inbound and Outbound Call Center

By Garret Lloyd

These days when customers buy products they are always asked to contact the toll free numbers and speak to a tele-executive to interact with any queries/comments or complains-which could range from a defunct new refrigerator to a microwave going bust… it could even be getting online help with the installation of the new software on the desk top.
[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Tips on Answering Call Center Interviews

July 23, 2011 By Leave a Comment

Tips on Answering Call Center Interviews
By Hazel Rabor
This may sound cliché but the first thing that's really helpful when being interviewed for a call center job is to just be yourself. Doing so will make you feel more relaxed because the result of this would be honesty on your part. [Read more...]

Filed Under: Call Center, Call Center Agents Tagged With: , , , , , , , , ,

Call Center Managers: Plugged In or Just Out of Control?

May 31, 2011 By 1 Comment

Call Center Managers: Plugged In or Just Out of Control?

By Gail Yahner

Blackberry users across North America were unable to receive messages for several hours Thursday.

You know what that means; millions of people in meetings were forced to actually pay attention to the speaker.                                                                               Janice Hough

[Read more...]

Filed Under: Call Center, Call Center Management Tagged With: , , , , , , , , ,

How To Drive Call Center Metrics: Webinar

March 28, 2011 By 1 Comment

How To Drive Call Center Metrics: Webinar

Greg  will be holding 2  Webinars on Tuesday 3-29-2011

IMPORTANT: New Webinar discusses 3 Call Center Performance Tactics to help your Call Center supervisors and other front-line employees drive Key Performance Indicators.

These techniques work on call center metrics no matter what area your trying to improve.  They especially work for Improving Sales Goals, Customer retention or even Quality.

They are very simple to set-up and implement in less than one day.  Before you know it all of your Call Center Metrics will be moving North.  :-)

Register Here

You won't want to miss this special event

The Times Are:

11AM CST (New York Time)

8:00PM CST(New York Time)

If you are unable to attend one of these two Webinars, please pass the invite on to your fellow managers and/or Frontline Leaders.

Register Here

 

Filed Under: Call Center, Call Center Performance, Featured Tagged With: , , , , , , , , ,

Which Is Better: Call Center or Contact Center?

February 5, 2011 By 1 Comment

Which Is Better: Call Center or Contact Center?  
By Hani Masgidi

A call center is a location where employees that are trained to accept or make calls in behalf of the corporation they are working for housed. It is a communication powerhouse with multiple phones, high speed internet access and a lot of busy people making and receiving calls.

[Read more...]

Filed Under: Call Center, Call Center Outsourcing Tagged With: , , , , , , , , ,

Call Center Training Released Today To Improve Performance

December 1, 2010 By 1 Comment

Dallas, TX, December 1, 2010 – CallCenterLeadershipTraining.com announces the release of high performance Call Center Training that enables Contact Center Professionals the ability to improve call center metrics.

[Read more...]

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